The CompanyCover Genius is a Series C global Insurtech with a visionto protect all the customers of the world’s largest digital companies. Partners such asBooking.com, eBay, Shopee, Ola, Wayfair and AXS have integrated XCover, our insurance distribution platform that embeds protection for millions of worldwide customers each year.Ourteam and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the#1 fastest growing companyin APACin 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particularCG Giveswhich makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People areBold, Authentic, Purposeful and Inspired
Our People are notPerfect, Traditional, Complacent or Cautious
About the roleAs our Process Improvement Analyst you’ll be our process expert. You’ll help us develop the capabilities and processes we need to support new partners and insurance product lines, from a claims and operations perspective. This role will be based in New York, covering the Americas region, and will report to our VP, Customer.
You will work closely with cross-functional teams, including our Sydney-based product and engineering teams as well as our global insurance, claims and support teams, in order to design and implement new capabilities and processes.What your working week will involve
- Managing the design and coordination of new claims and support processes for new products and partners globally
- Ensuring we have the appropriate capabilities and resources available to handle claims and support level requirements for new products and partners
- Leading and coordinating a cross-functional group across insurance, claims and product and engineering teams
- Optimising and improving existing processes, to improve operational efficiency and improve customer outcomes
- Working closely with local claims and support teams to develop and operationalise newly designed processes and capabilities
What the ideal profile looks like
- Previous experience in process optimisation and design of customer solutions
- University degree in engineering or similar background
- Experience enhancing systems, processes and feedback loops
- Proven ability to manage and develop relationships with key external and cross-functional internal stakeholders
- Ability to adapt to the pace, environment and culture of a startup
- Passion for problem-solving, and advocating for customer solutions
- Experience in the tech industry (preferable)
Why Cover Genius?Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical. Soon after the declaration of the COVID-19 global pandemic the entire CG team was granted an extra 15 days of Wellness Leave to take throughout 2020.• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Unlimited leave. It's easier and more flexible for everyone.• Social Initiatives -picturesspeak a thousand words!
Sound interesting? If you think you have the best composition of the above,send us your resume and let's chat!