WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Implementation Consultant otherwise known as a Digital Adoption Consultant is an important member of the Services team at WalkMe reporting to a Services Manager. We're looking for a passionate team member who will partner with the world's largest brands to understand their business pain points and goals, and to recommend scalable solutions using WalkMe technology. Ideal candidate has previous project management and customer relationship experience, and is passionate about providing an exceptional experience for every customer.What You'll Own
- Project manage a program of multiple onboarding and implementation projects for our customers, in partnership with the Solution Engineers and Account Managers.
- Conduct problem discovery to gain an understanding of the customers' goals.
- Consult on best practices, creative solutions, and ways to use the WalkMe product suite to create impactful implementations.
- Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.
- Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.
- Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.
- Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.
What You Need to Succeed
- 5+ years of experience in professional services, customer success, or another customer-facing role requiring project management.
- In-depth experience delivering enterprise software application implementations throughout the entire lifecycle.
- Excellent communication and influencing skills at all levels of an organization (including technical, business, and C-level).
- Comfortable creating structure and designing processes that ensure customer success.
- Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
- Process flow optimization and organizational change management experience within a company or as external consultant.
What You'll Love About Us!
- Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums, a 401K program, and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are Work From Home during COVID-19 with frequent virtual social activities to promote positive employee engagement
- WalkMe celebrates our Fifth year on the Forbes Cloud 100 2020 List, and our CEO, Dan Adika, shares his insights into WalkMe.
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.