WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Solution Engineer is an important role within the Professional Services team at WalkMe. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Solution Engineer will report to a Professional Services Manager.What You'll Own
- Oversee multiple concurrently running projects, while managing scope, budget, schedule, and quality.
- Analyze customer requirements and implement WalkMe solutions across web, desktop, and mobile devices.
- Conduct quality assurance testing, host technical training calls, and provide troubleshooting support for customers.
- Communicate project roadblocks and resolutions to all team members
What You Need To Succeed
- An undergraduate degree or equivalent work experience
- 1+ years of experience in professional services, customer success, or another customer-facing role
- An understanding of basic website features/technicalities
- HTML or CSS experience
- Strong communication and influencing skills.
- The ability to explain technical concepts to non-technical audiences
- Result-oriented mindset and a keenness to detail
- A natural excitement about new technologies
- A desire to exceed client expectations
What You'll Love About Us!
- Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums, a 401K program, and a vacation policy to encourage a healthy work-life balance.
- WalkMe offices are Work From Home during COVID-19 with frequent virtual social activities to promote positive employee engagement
- WalkMe celebrates our Fifth year on the Forbes Cloud 100 2020 List, and our CEO, Dan Adika, shares his insights into WalkMe.
- Series G startup with $90 million raised in our last round
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
WalkMe is proud to be an Equal Employment Opportunity Employer. WalkMe does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.