Remote Member Experience Technical Associate
MIRROR, United States
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 29, 2021
Last Date
Nov 29, 2021
Location(s)
Job Description
About Us
MIRROR is the world’s first nearly invisible home gym featuring live and on-demand fitness classes in a variety of workout genres, and 1:1 personal training. MIRROR is creating a new category of in-home fitness with cutting-edge hardware, responsive software, and best-in-class content that transforms any room into a complete home gym. For the first time, the essential components of a great studio workout--variety, personalization, and community--are brought to the most convenient place: the home.
We recently joined the lululemon family, operating as an independent entity, and now have the resources of a public, global company behind us. We’re an inclusive space for all identities and are committed to keeping that foundation intact as we grow. If you're eager to make an impact in a quickly growing business, we want to hear more from you!
The Role amp; You
We are looking for empathetic, positive MX Technical Associates who will go above and beyond to turn every interaction with our Members into an exceptional experience.At MIRROR, you will...
MIRROR is the world’s first nearly invisible home gym featuring live and on-demand fitness classes in a variety of workout genres, and 1:1 personal training. MIRROR is creating a new category of in-home fitness with cutting-edge hardware, responsive software, and best-in-class content that transforms any room into a complete home gym. For the first time, the essential components of a great studio workout--variety, personalization, and community--are brought to the most convenient place: the home.
We recently joined the lululemon family, operating as an independent entity, and now have the resources of a public, global company behind us. We’re an inclusive space for all identities and are committed to keeping that foundation intact as we grow. If you're eager to make an impact in a quickly growing business, we want to hear more from you!
The Role amp; You
We are looking for empathetic, positive MX Technical Associates who will go above and beyond to turn every interaction with our Members into an exceptional experience.At MIRROR, you will...
- Communicate with Members across phone, email, chat and/or social media to deliver excellent service, problem solve their issues, and answer product questions
- Provide technical support, including hardware and software troubleshooting
- Track issues and escalate to internal teams where necessary
- Be responsible for meeting quality and productivity goals
- Share feedback and information with Engineering, Operations and Product teams in order to continuously improve the product and Member experience
- 2-3 years of experience working in a technical support role
- Fundamental knowledge of various LAN and WiFi technologies
- Excellent written, verbal and listening skills
- Strong problem solving skills
- Positive attitude, empathy, patience and a sense of humor
- Flexible to work weekends
- Experience with ticketing systems (Jira, AutoTask, Kustomer, Zendesk)
- You have experience working with embedded technologies and/or IoT devices
- You have experience with Terminal / Ubuntu
- Fully Remote Team
- Competitive Compensation
- Competitive Health Coverage
- 401(k) plan
- Self-directed Paid Time Off
- Opportunity for Rapid Growth
Job Specification
Job Rewards and Benefits
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