Job Description
FIELD OPERATIONS LEAD - CAMBRIDGE, MASSACHUSETTSCIC Health is looking for a highly capable, self-directed individual with strong leadership and managerial capabilities to oversee CIC Health’s State Field Operations. This is a great opportunity for someone who is excited about taking on a new challenge, making an impact in the fight against COVID-19, and managing relationships with potential partners and clients.
ABOUT CIC HEALTH CIC Health is one of the fastest growing health-tech startups in New England and is expanding nationally. We provide COVID-19 testing services to organizations such as schools, colleges, companies, elder care facilities, and others, as well as individual customers. For organizations we integrate CLIA-certified laboratories, physician oversight, result reporting, and billing software. For individual customers we simplify the overall testing experience by making it easy to schedule and pay for your test online. No more waiting in lines. Our testing services are accessible, fast and easy.You can learn more about CIC Health offerings here. CIC Health is a subsidiary of CIC - learn more below.
ABOUT CIC CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and co-working options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.We invite you to explore all our openings and learn more about our teams here.
YOUR DAY-TO-DAY WORK Operational Responsibilities• Provide managerial support to CIC Health’s Senior Operations Coordinators and Operations Coordinators.• Train team members on completing client requests and delegate appropriately.• Implement new services, vendors, and CIC Health process improvements.• Be aware of and responsible for the team’s workload, resources, morale, and training needs; advocate for the team’s needs with upper management.• Maintain a constructive relationship with CIC Health partners and vendors.• Monitor inventory levels (test materials, etc) with an eye to ordering/delivery timetables.• Handle administrative tasks potentially including time sheets, reviews, etc.• Coordinate budgets for daily operations in correlation with State Operations Manager.• Handle difficult client requests or encounters to maintain overall service quality and client satisfaction.• Collaborate with other CIC Health teams to complete projects and share knowledge.
Team Leadership• Provide an escalation path for all client issues.• Represent State Operations Team in interdepartmental meetings, serve as liaison, and share information in both directions as necessary.• Represent Field Operations perspective in large deal negotiations.
ABOUT YOU Our ideal candidate is someone with a unique combination of skills and style to support both the other members of the CIC Health team, as well as prospective companies through email and in person interactions. If you are an articulate, ethical individual who thinks critically and understands the nuances of effective communication, and is interested in a career path in management and working with teams this might be the perfect fit. If you like to work hard, but have fun while doing it, you’ll definitely enjoy the work culture at CIC Health!
As our ideal candidate, you are:• Experienced in managing teams of people, particularly in a service and/or customer-facing environment.
Job Specification