CX Operations Analyst
Popmenu, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 6, 2022
Last Date
Feb 6, 2022
Location(s)

Job Description

Are youexcited about optimizing processes and seeing your work make a difference?Does ensuring data is hygienic, automated, and smartly designed make your day fly by?Does working with andinfluencingcross-functional teams leave you feelingfulfilledat the end of the day?Three times yes? Sounds like we found a match!About This Opportunity:Popmenu is looking for an enthusiastic and detail-oriented Client Experience Operations Analyst who will be integral to the success of our CX teams. Client Experience (CX) at Popmenu consists of Client Onboarding, Client Support, and Client Success. CX’s mission is to foster a long-term partnership though-out our client's lifecycle.
As a part of the RevOps team, they will drive the effectiveness and efficiency of our CX organization by collaborating with leaders within the CX, Sales, and Operations teams. We have a strong culture of data-driven decision making and this individual will function as a center of expertise for the Client Success organization.What's on Your Plate:
  • CX Success:Our CX Operations Analyst will be the operational business partner for all our Popmenu CX leaders. You will provide real-time data insights, support segment-specific strategy operationalization, and ensure our policies and procedures are consistent.
  • Clean Data and Approachable UX:Our CX Operations Analyst is obsessed with data hygiene and user experience! They will be responsible for managing our CX data, including CRM Data, customer success platform data, product engagement data, and elements that shape the client experience. Our Analyst will ensure perfect data hygiene via smart design, automated enrichment, and diligent data management processes.
  • Analytics and Reporting: Attention to detail is paramount to the success of this role! Our CX Operations Analyst will implement and evolve our data and analytics layer, including actionable performance and insights dashboards for each role on the CX team.
  • Innovation: There can always be a better way! You are constantly striving to optimize processes, oftentimes including automation, while keeping the customer in mind!

Bottom line - in this role it is your responsibility tomake sure our Client Experience tools are being used to their full potential and that we always have an up-to-date picture of our current business and forecast.What You Bring to the Table:
  • Experience using Customer Success Software (Gainsight preferred), CRM Software (Salesforce preferred), and BI Tools (Looker).
  • Experience in working with internal customers to translate business challenges into technical requirements and efficiently execute solutions
  • Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making
  • Experience with tools such as Tableau, Looker, Snowflake, and Excel
  • Ability to work under tight deadlines and prioritize multiple deliverables and responsibilities, while also leading or leveraging cross-functional teams, to deliver projects on time
  • High standards of accuracy and precision
  • Ability to think creatively and problem solve; highly-driven and self-motivated
  • A natural inclination towards transparency, collaboration, rapid iteration, and continual improvement.
  • A strong sense of curiosity, desire to get your hands dirty, and proven ability to meet deadlines and goals.
  • You’re start-up ready. You thrive in fast-paced environments and have the confidence and problem-solving skills to be effective in situationswith limited information.
  • A passion for food! We love talking about food, restaurants, and recommending dishes.It’s a plus if you do as well!

At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything - but it is important: For this role, we have determined a compensation range of $80K to $90K in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background, and final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!
Who We Are:Popmenu?is a?fast-growing, venture-backed SaaS business in the restaurant/hospitality sector working with?more than?5,000 restaurants?every month.?We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and the consumer. We started?with?our?now-patented, dynamic?menu technology?that unleashes?the power of a restaurant’s greatest marketing tool: the?menu.?Since then, we have been endlessly innovating?to continue tackling?existing and emerging?industry?needs.
We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach th

Job Specification

Job Rewards and Benefits

Popmenu

Information Technology and Services - San Jose, United States
© Copyright 2004-2024 Mustakbil.com All Right Reserved.