Claims Adjudicator Specialist
Extend, United States

About Extend:
Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. With a $260M Series C round of funding, we are ready to continue to scale our organization and grow beyond our $1.6B valuation.
Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.
We are a venture-backed startup based in downtown San Francisco that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry.

About the Role:
Our Operations team is responsible for on-boarding merchants, determining eligible products, taking excellent care of customers, maintaining our service network, and coordinating with our insurance partners in developing new warranty products to support all programs across the enterprise. We promise you'll never get bored, and there will always be things to learn, growth opportunities, and tough problems to solve.
You will work closely with customer product claims to deliver efficient closure while providing outstanding personal touch and WOW level service. Your engagement with customers goes above and beyond to deliver an industry-leading customer experience.
What we are looking for:

• Strong verbal and written communication skills in line with Extend’s brand and tone
• Natural curiosity to grow, be creative and self-driven
• Proven tech-savvy experience
• Industry game-changer in delivering prompt and efficient claims resolution

Responsibilities:

• Review and adjudicate claims in compliance with terms and conditions
• Drive claim resolution rates for fast turnaround and outstanding customer satisfaction
• Strong communication skills both oral and written with the ability to translate processes into clear, useful, simple language
• Communicate with customers to provide claim updates
• Facilitate flow of active claims to completion while ensuring 100% customer engagement
• Assist in developing process flows as new and unique protection plans are sold
• Make recommendations for automating redundant tasks and creating a seamless customer experience

Preferred Experience, Skills and Knowledge

• Use and development in a ZenDesk environment
• 3-5 years of customer service and claims adjudication preferably in a protection plan environment
• Demonstrated ability to write and speak according to style, grammar, punctuation, voice, and tone standards

Working at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental amp; vision benefits.
• Stock in an early-stage startup growing quickly.
• Unlimited vacation policy.
• 401(k) with Financial Guidance from Morgan Stanley.