Rock Content is a global leader in content marketing and we exist to enable growth opportunities for our customers, employees and partners. We offer an end-to-end content marketing solution, combining SaaS, services, and our talent marketplace.
We’re 500 remote Rockers distributed around the world and as a company that breathes diversity, we welcome candidates of all religions, genders, races, beliefs, backgrounds and sexual orientations. We promote growth, support and contribution through diversity and inclusion groups. We've tripled our growth in the last 2 years and as we scale in North America, the opportunities to learn and make a huge impact are endless. Join our journey to IPO! Check out this recent news about our Series B funding:https://rockcontent.com/blog/series-b-funding/
Learn more about careers at Rock Content here: https://rockcontent.com/careers/
You can be located anywhere in the US or CanadaThe
Customer Success Manager, Enterprise is responsible for successfully managing customer expectations, priorities, content marketing initiatives, and customer adoption of the software and retention. Working with our Named accounts, this role serves as the hub for all customer-related activities, including strategy, creative services, technical services, and training. Help us ensure our customers are having an unforgettable experience with Rock while achieving their desired results with their content marketing programs.Your Impact:
- Create and validate personalized content marketing strategies based on the objectives and needs of the client's business;
- Demonstrate Rock’s processes and deadlines to the customer, educating them about important routines for the success of their content marketing strategy;
- Communicate Onboarding progress to the team responsible for the customer;
- Serve customers from different segments, adapting the approach and form of communication for these audiences;
- Deliver and communicate ROI for our clients throughout the customer life cycle;
- Keep track of customers engagement and satisfaction throughout the customer life cycle (with management support).
What we're looking for:
- 2+ years as a Customer Success Manager in SaaS with solid experience in renewals, upsells and cross-sells;
- Experience navigating customers in large, complex enterprise organizations;
- Experience with customer service;
- Negotiation skills;
- Knowledge of content marketing strategies and inbound marketing strategies is a plus;
- Knowledge of marketing tools (automation, Analytics, Search Console, SEMRush, paid media, Wordpress) is a plus;
- Project management experience is a plus.
What we offer:
- Rock University - free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Unlimited paid time off
- Work from home allowance
- Parents benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental Insurance
- Being part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customersatisfaction
- Continuous growth opportunities for our customers, talent community and Rockers
Other benefits may be available according to your location.