Build the world's fastest Identity and Checkout productsCompany MissionOur mission is to make buying online faster, safer and easier for everyone. Fast Login and Fast Checkout enable a one-click sign-in and purchasing experience that makes it easier for people to buy and merchants to sell. The company’s products work on any browser, device or platform to deliver a consistent, stress-free purchasing experience. Fast is entirely consumer-focused and invests heavily in its users’ privacy and data security. Headquartered in San Francisco but open to a globally remote workforce, we are a founders-led, privately held company funded by Stripe, Index Ventures, Susa Ventures and other world-class investors.
SummaryIn this role, you will not only leverage well developed and maintained processes and systems, but also contribute to the continuous improvement of these procedures and tools.You will be responsible for responding to internal user requests for technical help (HELP!) and providing best in class support. Fast leverages a diverse portfolio of both internal and SaaS tools to ensure employees can access and leverage what they need to keep Fast running efficiently. Up, up, and away!Role- Document status of cases, and provide updates to end users and the IT team
- Receive, track, configure, and deploy hardware, software and peripherals
- Monitor endpoint reports to ensure systems are correctly configured, patched and secure
- Track support backlog to ensure requests are handled within defined SLAs
- Provide technical support for on-site and remote team members
- Escalate issues effectively across multiple teams in and outside of the IT organization
- Maintain accurate asset management records
Requirements- Significant experience troubleshooting macOS and iOS
- Profound experience with Google Workplace (Gsuite) Administration
- Knowledge of networking fundamentals, video conferencing systems, anti-malware tools and remediation
- Familiarity with file and share permissions
- Able to lift 25 lbs to setup and ship equipment
Plus- JIRA, JAMF, zoom, and bash scripting experience
- Any helpful certifications
Benefits and Perks - Because People Matter
We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.
See what Fast can offer you:
Comprehensive Medical, Dental and Vision insurance (99% paid by Fast) Globally remote with flexible work schedules and commuter benefits to fit your needsGenerous maternity amp; paternity leave for all family caregivers401k match up to 4%Competitive Salary amp; Equity People-focused, unlimited amp; flexible paid time offInclusive events amp; programs to allow everyone to express their voice (or dance skills)Monthly exercise, internet amp; office equipment stipends (and great snack perks)#LI-remote