The Float Medical Assistant is responsible for supporting the delivery of medication abortion care and other health services under the medical supervision of Clinician and/or Physician. Assist clients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care. Ability to screen clients, prepare exam rooms and cover the front office. Ability to answer the phones at the Contact Center and make appointments. Must provide excellent customer services in a non-judgmental, empathetic manner to clientsAs a Medical Assistant Float, you will:
- Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
- Participate in health center efforts to achieve established goals for productivity and quality metrics.
- Participate in health center/affiliate efforts to achieve established revenue cycle goals.
- Perform and/or coordinate the following back-office functions:
- Obtain social history, interview and educate clients ensuring informed consent
- Perform options and abortion education; make appointments/referrals for follow-up medical services.
- Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections) package specimens for outside lab tests, record lab results.
- Obtain vital signs (blood pressure, height, weight, etc.).
- Clean and sterilize equipment and stock lab and exam rooms.
- Assist Clinicians as needed.
- Gather information regarding sensitive subjects such as rape, STIs, risks of sexual activity for early teens, and abortions.
- Input and update computer client data information. Responsible for the accuracy of client information entered into the Agency’s Practice Management system and Electronic medical Record system.
- Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff.
- Perform and/or coordinate the following front-office functions when necessary:
- Greet clients, answer phones, refer calls, and make appointments.
- Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collect fees and donations per Agency guidelines, complete appropriate forms and obtain signatures per Agency policy review and reconcile billing on a daily basis.
- Input and update computer client data information.
- Perform functions of a Contact Center Representative including answering phones and scheduling appointments for family planning including but not limited to contraceptives and abortion services.
- Provide Abortion referral and education.
- Provide sterilization education and education.
- Assist and support the clinical staff in the provision of:
- Family planning and medical services.
- Medication abortion services including vaginal ultrasound.
- Comply with all safety policies and procedures including infection control.
- Ensure compliance with all regulatory requirements (e.g. annual TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per Agency policy and regulatory mandates.
- Attend trainings, staff meetings and in-services to maintain and increase knowledge of protocols and procedures.
- Ensure client satisfaction and treat every client/customer with confidentiality and compassion.
- Prepare center for opening and secure for closing, as required.
- Understand the organization’s services and priorities and collaborate and cooperate with others to get the job done.
- Identify and report errors, near misses, and employee, patient and customer safety concerns in a timely manner.
- To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.
- Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.
- Non-Essential Functions
- Assist in training of new staff and volunteers by demonstration and observation of techniques and procedures.
- Perform clerical and administrative duties, as directed by manager.
- Other duties and responsibilities as assigned.
We are looking for someone who:
- Have a High School diploma or equivalent.
- Graduate from an accredited medical assistant program and at least one year clinical back office medical assistant experience.
-or-
- Three years comparable clinical back office medical assistant experience.
- Experience in ambulatory or outpatient medical-surgical or specialty area preferred.
- Women’s health care e