Customer Success Supervisor - Self-Serve
Divvy, United States

About the company
At Divvy, Our vision is to become the modern software bank for business of every small-to-medium business in America. Our FREE financial SaaS platform enables businesses to spend smarter by providing instant insight and transparency into company-wide spend and the ability to easily manage it; all in real-time! (+ many more features!)
In June 2021, Divvy joined forces with Bill.com through a $2.5 billion dollar acquisition, validating our mission to build the one-stop-shop for business finances. With 500+ mission-driven employees and extreme monthly growth, we’re well on our way.
*All positions at Divvy are eligible for remote work - within the United States*

What You'll Be Doing

• Supervising a team of revenue-minded customer success managers
• You will lead a team of customer success managers responsible for cohorts of recently implemented Divvy customers in our small business segment by driving continual product adoption and expansion of core Divvy platform products.
• Perform weekly one-on-ones with your direct reports
• Perform weekly call reviews with reps and do regular on-site visits with your direct reports
• Develop strategies with team members to retain existing revenue, expand Divvy’s footprint with increased product utilization, up-sell additional Divvy platform offerings, and help Divvy customers to achieve desired outcomes
• Improve daily processes and streamline work
• Develop those on your team to become future leaders and advance in their careers
• Know how to manage multiple software tools. Become a subject matter expert on Divvy products
• Inspire your team members to do great work each day, hit KPIs, own and hit quota
• Ability to partner with marketing to drive customer engagement and product adoption
• Ability to create content including through email marketing and word tracks

Qualifications

• Someone with experience in managing a high performing Sales, Customer Success, or Onboarding teams
• Background in Sales, Customer Success, Marketing, and SAAS, or Finance/Accounting preferred
• Background in customer lifecycle management, tech-touch customer engagement in tools like Gainsight
• Experience leading a team and driving performance
• Experience working cross-functionally with product, marketing, and enablement teams

Preferred Qualifications

• Experience with tools such as Salesforce and Gainsight
• Experience leading a team
• Experience creating content to drive adoption
• Experience implementing customer journey tech-touch

To Stand Out

• Interest in pursuing a career within Customer Success or Sales
• Excellent relationship-building skills
• Experience coaching others to success
• Financial background or interest in the finance industry
• Passion for quality customer experience
• Understand how to implement changes determined by data
• History of hitting quota and leading teams to revenue targets!

Total Rewards
At Divvy we’ve been intentional in designing scalable benefits, rewards, and perks that meet our workforce where they are while managing expectations as we scale. Just as pay parity was foundational for us in base salary, and remains our commitment and priority, our total rewards programs reflect our commitment to inclusivity and access for all.
At Divvy, you’ll enjoy:• Health insurance premiums for all Full Time employees covered at 100%• Stock option grants for Full Time employees (new hire, promotion, evergreen)• Unlimited PTO• 401K• FlexWork - you choose how you work whether it be remote, in-office, or some combination of the two• Paid parental leave for Full Time employees (12 weeks for birthing/adoptive parents, 6 weeks for non-birthing parents)
Perks are nice, but perks don’t make a company or individualsuccessful - the work does. At Divvy, we’re building the financial nervous system of business - faster, better, smarter, and the work compels us to show up each day for our customers and our teams while feeling well supported in our benefits.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
Total rewards
At Divvy, we’ve been intentional in designing scalable benefits, rewards, and perks that meet our workforce where they are while managing expectations as we scale. Just as pay parity was foundational for us in base salary, and remains our commitment and priority, our total rewards programs reflect our commitment to inclusivity and access for all.
At Divvy, you’ll enjoy:• Health insurance premiums for all Ful