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Director of Experience Strategy and Insight
projekt202, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 6, 2022
Last Date
Feb 6, 2022
Location(s)
Job Description
projekt202.We are an experience-driven consulting and delivery firm.We have 8 offices throughout the United States and 1 international in Medellín.We are a part of Amdocs which has 27,000 people around the world .Our purpose is to deliver better experiences for people everywhere.Our experiences are the most valuable thing we have. They define each of us.They are the fabric of our past and the foundation of our future.For too long, people have suffered from poor experiences built by businesseswho don’t understand their employees or their customers. But people everywheredeserve better experiences. And that’s why we come to work every dayWe are inspired by people. By their needs and motivations. We are also inspiredby businesses and their ability to create and build.Our c raft, carefully honed and passionately practiced, drives us to createexperiences that transform businesses and touch people’s lives.
About Experience Strategy at projekt202:At projekt202, experience strategy is based on evidence, with a focus on generating insight through observing customers and users in their contexts: offices, homes, shopping malls, agricultural fields, etc. Our team expertly synthesizes this observational data and distills actionable meaning and perspective-shifting insight from it. We combine this comprehension of people and what they’re motivated by with an understanding of the client’s business goals, and generate new opportunities through these twin lenses. These are the primary inputs and process through which we create a strategy for the customer or user experience. The work of the Experience Strategy amp; Insight team often informs software product and portfolio strategies, as well as customer experience strategies for marketing and innovation teams. Experience in these domains is a key consideration for the position. Position Summary: The Director of Experience Strategy and Insight owns the client delivery channel for their practice within their geography. They are empowered to lead, grow, and improve their delivery team. They inspire their teams to hone their craft and deliver outstanding client services. The Director of ESI makes our processes better by having the autonomy to make decisions and to partner with their National Practice Leader to develop the intellectual property of projekt202 and espouse the opinions that the company has about our craft and how that relates to solutions we deliver to client businesses. They are client facing and are a lighthouse for our brand by being enthusiastic about their practice’s capabilities within the market and their team. They are master craftspeople, well-versed in how the service offerings of their practice fit with the consolidated corporate service offerings. The Director of ESI manages the financial performance of the team including: revenue generation, chargeability of the team, and quality of delivery in the assigned geography.Primary Job Responsibilities:- Own the delivery quality and customer satisfaction for the ESI practice in the assigned geography by implementing the NPL’s blueprint for quality in their region and ensuring the scope of the project meets the client’s needs; build the right solution with the right quality
- Attract and retain highly skilled individuals to join the team; partner with recruiting on interviewing and ensure recruiting campaigns are targeted to the right individuals
- Grow and develop the team; ensure career paths are understood; delegate well and groom successors
- Evolve the practice by identifying innovative ideas/new service offerings to make sure we are meeting the client’s needs
- Evangelize both externally and internally, projekt202’s industry leading, experience driven application development services
- Deliver repeatable, measurable performance for the practice offering
- Educate the local Business Development Team on the key differentiators of the practice’s capabilities so they are able to articulate them to potential clients
- Participate in pre-sales support activity by representing the practice within the assigned geography, consulting with clients to understand their needs, and participating in the estimation/proposal process
- Responsible for meeting revenue goals for the practice in the assigned geography
- Responsible for achieving gross margin targets for the business by monitoring consultant chargeability and bill rates for the practice in the assigned geography
Required Skills and Qualifications:- 5+ years leading a service delivery or professional services department for a technology or creative solutions company having participated directly in at least 7-10 generative research projects, and with a defined process for making sense of generative, qualitative data
- Prior consulting experience is preferred
- High emotional intelligence
- Excellent public
Job Specification
projekt202
Information Technology and Services - San Jose, United States