Job Description
We are currently looking for this position to be filled immediately. We'd like to ask you a few questions to jump start the process and get to know you a bit. Good luck with the hiring process and we'll be in touch. (We are looking to Hire candidates only from Latin America)
What is Invisible?
Website : http://www.inv.tech/Recorded Demo - https://www.youtube.com/playlist?list=PL4135pGQh8yvHRwKatYrMDuKL7ODHBXHI
Who are we?
We are Invisible’s OperationTeam. We solve problems at scale so they never happen again. At our best, we solve problems before they happen. How?
We Believe That-- Invisible is a world-changing company and theOperationTeamis responsible for creating the systems that will launch Invisible into the stratosphere-- Exponential gains from systems gt; Short term linear work gt; Systems for system's sake-- Consistent feedback is key - we are addicted to learning and getting better-- What one of us knows, all of us should know-- Every new mistake is a learning opportunity
Because of these beliefs, we’ve built a team where
-- Distributed approaches and centralized intelligence merge. Each teammate is constantly innovating and trying something new. Every mistake is prevented by all. Every success is learned by all.-- Each of us contains the sum of the knowledge, intelligence, and creativity of our entire team.-- We evolve and mutate constantly like an organism, identifying successful and problematic tactics and incorporating ideas from any source.
What is an Agent?
AnAgentis a member ofInvisible’s elite workforce.
Who are the Agents?Invisible’s agents are an international group of passionate, restless humans striving to constantly grow, learn, and build a better future for themselves and the world.
An agent is a father in the Philippines, providing for his whole family. a college student in Kenya, searching for a bright future. a stay-at-home mom in Texas, desiring to learn but constrained at home. a high school student in Ohio, frustrated by a dysfunctional school system. a bachelor in Poland, seeking to both work and learn.An agent isyou.
What do Operators do?The Operator is the starting position of Invisible’s Agents. Operators are the frontline of the Digital Assembly Line. As its name implies, the operator operates. They are the infantry that makes up most of our workforce, doing work for clients, executing Process instructions, and organizing data.
Operates processes.An operator reads the instructions of a process and operates them to accomplish work for a client.- Example: an operator will read these instructions (screenshot) to send a legal agreement.
Assigned to a prime.A prime is a group of processes. An operator is assigned to a Prime, or a series of primes, to gain expertise in related processes. In a prime, an operator will interact closely with theManager and other operators of that prime.- Example: an operator assigned to the Calendar prime will do processes like Scheduling a Meeting, Sending a Reminder, Sending a Daily Agenda, etc.
Communicates with clients.An operator will communicate to the client according to the instructions of a process. Much of this communication is templated in a process, but it will stray from the instructions from time-to-time and the operator will need to create a unique response. When communicating to a client, an operator will have to write in the voice of the client’s synthetic Assistant, and not in the operator’s own voice.- Example: John Keats is the assistant for client Francis Pedraza. When responding to Francis, the operator will have to be communicating in the voice of John Keats.
Gives feedback.An operator gives feedback on process instructions to other agents, who upgrades the process based on that feedback. This feedback can be proactive from the operator seeing potential improvements, or reactive from the operator making an implicit mistake that can be avoided with clearer instructions.- Proactive Example: an operator realizes that two steps involving navigating a website can be consolidated into one step, with a link leading to the desired destination. The operator will give the builder constructive feedback and offer a suggestion on how to upgrade the process.- Reactive Ex
Job Specification