At Help Scout, we make software that helps more than 12,000 small businesses talk with their customers. We’re a remote first company
, with 110 employees working from 80+ cities all over the world and we’ve staked our reputation on being helpful, human, and existing for profit and purpose. We’re also a Certified B Corporation
! This year, we’re taking these values to the next level as we reintroduce ourselves to our audience of customer service professionals, small business leaders, and startup founders.
We are currently looking for a humble, hard-working, independent, meticulous, self-motivated Senior Accountant to join our small, but mighty Finance team. Our Finance team works primarily in Eastern Time Zone, but our stakeholders live all over the world! As a remote company, we look for folks who can adapt and learn quickly, are eager to work in a fast-paced environment, have excellent attention to detail, great communication and time management skills. If you read this and got excited about the impact you can bring to our team, then we’d love to talk to you!About the Role
- Manage daily accounting activities including, but not limited to, cash, accounts payable, accounts receivable and accruals
- Month-end Close responsibilities, including journal entries, balance sheet reconciliations and variance analysis research
- Manage Fixed Assets, entries, reconciliations and analysis
- Assist Controller with various sales and use tax related reporting and notifications
- Provide support and document preparation for external audits
- Partner with the People team, including PEO, to support the processing of payroll for full time employees and contractors, both domestically and internationally
- Prepare and manage inter-company transactions in multiple currencies
- Perform accounting review of all expense reports to ensure proper allocation, documentation and adherence to company policies
- Assist with accounting process improvement initiatives and special projects
- Bachelor’s in Accounting, Finance, or related field
- CPA or CPA track preferred
- 3-5 years experience in accounting and finance roles; experience with both a SaaS company and in public accounting is preferred
- NetSuite, Expensify and Avalara experience is a plus
- Experience with international operations and foreign exchange is a plus
#LI-RemoteBenefitsCompetitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance amp; life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.
401k with 1% match- via Betterment for Business (currently US only)
Personal Development stipend - Up to $1,800 per year to improve your craft
Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
Complete transparency - Everyone has full access to business metrics and financial information about the company.
About UsHelp Scout is made by roughly 120 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?We're remote. It doesn’t matter if you’ve worked remotely before we’ve been doing it for nearly a decade and are helping to write the playbook we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to youWe are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.