THE CHALLENGEAs part of the IT Support Engineering team, you’ll provide excellent IT support to Britelings. While the primary focus of this position will be to support our Nashville based team, you will also help our community of global Britelings whether they are working from an office or remotely. You would be an on-site point person for our San Francisco office to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.
THE TEAMThe Eventbrite IT team, or BriteTech as we are fondly referred to internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals who strive to provide a World Class End User Experience. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!
THE ROLEYou’ll join the IT Support Engineering team and provide day to day support for our Nashville office and distributed global users by working closely with all departments to eliminate any technical friction and improve existing internal services. You will help orient and onboard new employees, provide outstanding A/V and technical support, and help keep track of lots of inventory both physical and virtual. You will also assist with local or global IT projects as needed. Through it all, you’ll help facilitate a welcoming and friendly environment for fellow employees and provide outstanding customer support.
THE TECH STACKDesktop Support (macOS, Windows), SaaS and IT administration (G Suite, Okta, JIRA, Slack, LastPass, Jamf, AirWatch, etc), A/V Support (Conference rooms, Event spaces, Google Hangouts, Zoom, Zoom Rooms, Chromebox for Meetings), Mobile Device troubleshooting (iOS, Android), Telephony, Inventory Management, Ticket Management (JIRA Service Management), basic network troubleshooting (VPN, Wireless)THE SKILL SET
- A bachelor's degree and/or at least 1-2 years of experience working in an IT Support function for a rapidly growing company
- Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending deadlines and loss of revenue, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem
- Experience deploying, configuring, maintaining and troubleshooting macOS and Windows desktop systems
- Experience in a customer service role helping many different kinds of users both in person and remote
- Experience configuring, running, and troubleshooting A/V in small and large conference rooms or spaces and helping run A/V meetings
- Experience providing executive level IT support
- Experience with physical inventory management and working cross-functionally with facilities and other departments
- The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis
BONUS POINTS
- Active Eventbrite user with a passion for live events
- Experience handling IT procurement
- Some experience with network infrastructure
- Vendor Management
- Spanish language
WHAT WE OFFER At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.
We care about your mental health and wellbeing Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.
Ongoing training and career development is an important part of our cultureWe offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly