About RoRo is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies. VisitRo.cofor more information.
Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020 and 2021, and named one of FORTUNE's 2021 Best Workplaces In Health Care.
The cornerstone of being a Care Team Associate, Male Fertility, is being emotionally intelligent and adapting to all personalities. We are a customer-centric service and hyper-focused on ensuring our customers feel that they receive the best care.
What You'll Do:
- Provide potential customers the information they need and answer all questions for them to make an informed decision using Zendesk and CS chat software
- Act as a liaison for current customers through their fertility journey, answering questions, guiding them, and helping them understand their next steps
- Field incoming inquiries from current and potential customers across all channels, answering their questions in a clear, professional, and timely manner
- Resolve customer issues by determining the root of the problem and providing the best solution to solve it
- Display the highest amount of confidentiality and attention to detail when it comes to our customers' security and safety
- Become an industry and product expert
What You'll Bring to the Team:
- 2+ years of experience working in customer success, speaking with customers over the phone, and solving problems in real-time
- Excellent communication skills, oral and written
- Previous experience using Excel or Google sheets
- Strong emotional intelligence: you’re able to be patient, empathetic, and positive
- Excellent interpersonal skills can relate to anyone
- You are confident on the phone and have a high threshold for attention to detail
- The ability to act quickly and effectively under pressure
- The ability to multitask, prioritize and manage time effectively
- A desire to educate and guide people through difficult times
Benefits + Perks:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning amp; Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, fitness, and physical therapy
At Ro, we believe that our diverse perspectives are our biggest strengths and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.
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