Note! Apply link will take you to an external website.
Sr. Operations Manager, Warehouse (Salt Lake City)
Veho, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 17, 2022
Last Date
Feb 17, 2022
Location(s)
Job Description
About VehoVeho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho locally warehouses and enables last mile deliveries in 15 U.S. cities and?will be in 50 markets by?the end of 2022.
As a multi-site leader, the Sr. Operations Manager, Warehouse will play a vital role in the overall success of a regional hub, including spoke locations, by leading employee activity to achieve performance goals and KPIs. You will be responsible for overseeing the regional sort facilities and driver launch operations while coaching, mentoring, and directing supervisors and associates. You will also be responsible for managing the operation’s Pamp;L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse(s), including being a champion of OSHA compliance and appropriate reporting.What you will do:- Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
- Coach, train, and guide supervisors and associates for forwarding career progression
- Use data and collaborate with the Regional General Manager to identify and execute process improvements for the operation
- Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
- Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
- Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
- Champion OSHA compliance and track incidents within markets
- Lead through the values of candor, teamwork, ownership, and human
- Work cross-functionally to hire, retain, coach, and develop employees within the operation
- Actively participate in client retention and acquisition of new clients for your market
- Ability to identify and execute on expanding market share
- Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)
Required Qualifications:- Bachelor's degree from a four-year college or university, or 6-8 years experience in warehouse operations management
- Minimum of 4 years leading and managing a team of direct and indirect reports6+ years of complex logistics operations, including warehouse, inventory, and last-mile delivery experience
- Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
- Ability to effectively respond to and interact with staff at all levels of the organization
- Excellent written/oral communication skills
- Advanced analytical skills--experience with Excel/Google sheets (Vlookups, Pivot Tables, etc.)
- Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
- Willingness to work flexible schedules, including weekends, holidays, and evenings
Job Specification
Veho
Information Technology and Services - San Jose, United States