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Ground Operations Lead (Denver)
Veho, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 17, 2022
Last Date
Feb 17, 2022
Location(s)
Job Description
About VehoVeho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho locally warehouses and enables last mile deliveries in 15 U.S. cities and?will be in 50 markets by?the end of 2022.
Role Summary: Ground Operations Lead
As a Ground Operations Lead at Veho, you will be responsible for performing tasks within the warehouse that allow us to deliver exceptional service to customers. Day-to-day, you’ll pre-sort packages into routes and meet delivery drivers in the morning launch. Additionally, you will ensure that carts are accurately prepared to ensure successful on-time delivery for our customers.
As a Ground Operations Lead, you will direct interactions with our prep, launch, customer, and driver support teams. You will lead a shared shift and ensure a successful launch/sort for the operation and through day-to-day functions. Through the use of Veho’s proprietary technology, you will partner with the dispatch teams, prep teams, customer and driver support teams, identifying re-routed packages and lost packages. You will demonstrate the ability to be an independent decision-maker who can juggle competing priorities, complex problem solving, with the possibility of being a sole decision-maker on a shift.A great candidate:- Is passionate about a top-tier, early-stage tech startup that aims to build the next powerhouse of logistics technology
- 6+ Months of warehouse experience
- Ability to quickly navigate technology, specifically with re-routes and other operational changes
- Able to quickly assess operational needs and work cross-functionally to ensure safety and success
- Able to drive a forklift and potentially or a box truckExecute with high levels of customer service for our crowd-sourced drivers, customers, and employees
- Works well in a fast-paced environment that is, at times, physically tasking
- Excellent verbal and written communication
- Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)Willing to work flexible hours, including nights, holidays, and weekends
- Midnight to 8 am (may extend to 10 am as needed)
- $21.50/hour + Equity
- Medical, dental, and Vision
Job Specification
Veho
Information Technology and Services - San Jose, United States