Investor Success Associate (Athens)
Yieldstreet, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 17, 2022
Last Date
Feb 17, 2022
Location(s)

Job Description

About the RoleYieldstreet is looking for an Investor Success Associate to join our Investor Relations team full time. This role will be based in our office in Athens. You will play a critical role in shaping a new investor’s first interactions with the platform and help drive core growth metrics. You will interact daily with our new sign ups and investors to aid them in getting familiar and set up on the Yieldstreet platform. You will work collaboratively with the Investor Relations team and multiple stakeholders including the Marketing and Product teams.
The ideal candidate would have a passion for Yieldstreet’s mission of helping investors Realize Their Next Level. You recognize the need for more people to access alternative investments and want to help investors get started on their journey with Yieldstreet.What you'll do:
  • Ensure investors receive timely service via a variety of channels; including email, live chat and phone relating to onboarding activities and beyond
  • Catalog and troubleshoot recurring issues (‘bugs’) to identify areas of product improvement
  • Assist with various onboarding activities such as accreditation approval and IRA account set up
  • Research ticket trends and partner with IR team to implement improvements and efficiencies
What you’ll need:
  • University Graduate degree
  • 1+ year experience in customer service or similar, preferably in the financial services industry
  • Motivated, self-starter with aptitude for hard work with a ‘no task too small’ attitude
  • Proficient in English, both written and verbal
  • Attention to detail, and the ability to work well under pressure and with a sense of urgency
  • Ability to interact and communicate effectively with new prospects, investors, departments and stakeholders
  • Interest in the alternative investment space / fintech is a plus
  • Discretion with sensitive regulatory information
About Yieldstreet
Yieldstreet is building the largest global digital wealth management platform to change the way wealth is created. With an investor-first approach, our investor community builds a diversified portfolio of investments outside of the stock market to generate passive income. Yieldstreet is giving unprecedented access to asset classes such as Real Estate, Marine, Legal, Art amp; Private Business Credit. We’re headquartered in New York City with offices in Brazil, Argentina, Malta and Greece.
Benefits
We offer an attractive market compensation and benefits package including a stock option plan, a learning and development stipend, wellness credit, unlimited paid vacation, sabbatical and paid holidays and that's before you even step in the office!
This is an opportunity to work with a group of diverse, smart, and friendly people from 8 different countries who speak a total of 17 different languages. Our team is composed of successful entrepreneurs with combined exits of over $2B, and we continue to stay social during the pandemic with virtual social hours, exercise classes, meditation sessions, recipe sharing and so much more!
Yieldstreet is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without discrimination or harassment based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Specification

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Yieldstreet

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