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Director, Merchant Experience
Trustly, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 18, 2022
Last Date
Feb 18, 2022
Location(s)
Job Description
WHO WE AREFounded in 2008, Trustly is the global leader in Online Banking Payments, and the U.S. is Trustly’s fastest growing market. Today we serve 8,000 merchants, connecting them with 525 million consumers and 6,300 banks in over 30 countries. In 2020, we processed over $21 billion in transaction volume in our global network.
Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app no credit card numbers or separate account setup necessary.
With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across the U.S., we have embraced a work from anywhere policy throughout the continental US.
It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
About This Role
Trustly'sDirector, Merchant Experienceowns the successful realization of the Trustly end-user experience within apps and sites created by our merchants and partners. In this role you will use your passion for leadership and customer experience to make a big impact and ensure successful integrations of our products.What You'll Do- Lead the team of Experience Managers while creating standard integration practices to scale our ability to meet the needs of Trustly Sales and Customer Success teams.
- Guide the team in owning the external project management of integrations done by our partners and merchants to target launch dates and scope.
- Assess client existing end-user experiences to determine the optimal design of incorporating Trustly.
- Own the application of Trustly experience capabilities and requirements to the real-world context of client (merchant and channel partner) apps and sites.
- Collaborate with merchants and partners on incorporating Trustly experience best practices, ensuring they are set up for success from the start.
- Optimize integration time to go live always focused on quality and the customer and merchant experience.
- Develop and track KPIs for continuous performance and improvement of the team.
- Be a point of escalation, guidance, and resolution for capacity, product and integration issues.
- Ensure merchant requirements and feedback are collected and addressed in collaboration with Design, Product and Engineering.
- Be a hands-on, motivational leader supporting your team in their performance and growth within Trustly.
What We Look For- 10+ years of experience in external customer facing UX, Front End Design program/project management
- 5+ years of hands on experience building, leading and retaining and top performing and engaged team
- Experience with website development using tools such as Figma, Javascript, Java, mobile front end
- Working knowledge of Restful APIs, iFrame and Lightboxes
- Previous experience managing and delivering Web Services API and JavaScript SDK integrations to target date
- Understanding of UX design principles
- Experience in eCommerce industry required, Fintech and Payments a plus
- Ability to prioritize and make critical decisions with limited information
- Thrives and succeeds in a fast paced, startup environment
- Experience with global and enterprise teams highly desirable
Job Specification
Trustly
Information Technology and Services - Valletta, Malta