The RoleWe are searching for creative, passionate, Technical Account Management (TAM) professionals that are motivated by solving complex problems with cutting-edge solutions. The ideal candidate is a positive self-starter with extensive customer-facing experience and a wide range of technical expertise.
A TAM is a highly motivated and adaptable individual who champions customers and advocates for them within Lucidworks. They are collaborative and enjoy working across teams to continuously provide customers with robust solutions to their most critical business challenges. Their technical acumen and customer-facing skills enable them to effectively represent Lucidworks within a customer’s environment.
As a Technical Account Manager (TAM) you will be a key member of the Customer Excellence team, responsible for guiding our largest and most strategic customers. You will serve as the primary technical contact for assigned customers. You will engage deeply with our customers to understand their business, objectives, and pain points and how they can drive business value while leveraging Lucidworks products.
The TeamOur team is a high-performing group of technical professionals that are results-driven and customer-focused. We work cross-functionally within our organization to champion our customers and ensure their technical success.
As part of the Technical Account Management team, you will be key in our customers’ success in providing value to their customers through the power of search.
You Will:
- Help customers achieve their business goals and objectives by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Lucidworks products and services.
- Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Lucidworks products.
- Analyze business needs and translate them into technical features/use cases to address client’s requirements.
- Work directly with Lucidworks engineers, professional services, customer success, and technical support to ensure that customer issues are resolved as expediently as possible.
- Effectively communicate technical issues in a clear and concise manner.
- Attain Trusted Advisor status with both key business and technical decision-makers.
- Manage competing requests across simultaneous client engagements.
- Become a key partner to the Customer Success practice, providing technical knowledge and expertise, and work within the account team towards a common goal.
- Advocate for your customers across internal Lucidworks teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Lucidworks ecosystem.
You Have:
- 8+ years customer-facing experience in a consultative role for enterprise distributed applications, cloud service, or similar, ideally as a technical lead
- 8+ years of full-time industry experience with strong coding abilities in one or more following languages: Java, Scala, Python, and Javascript. Strong Java JVM software debugging skills is a bonus
- Thorough understanding of search, search technologies and how it is leveraged across multiple industries
- Strong knowledge of data structures, algorithms, enterprise systems, and asynchronous architectures
- Experience in cloud technologies, preferably with Kubernetes-based cloud deployment solutions
- Experience with related open source technologies such as Solr, Lucene, Kubernetes, etc.
- Familiarity with databases, data analysis, ETL concepts, and SQL
- Bachelor’s or Master’s degree (or equivalent experience) in information systems/computer science or related field
- Strong technical, analytical, and problem-solving skills
- Exceptional verbal, written communication skills
- Experience creating whitepapers and other written deliverables
- Experience presenting to both large and small audiences of various technical levels and expertise
- Confidence navigating across different industries and use cases while being adaptable and flexible
- Willingness to travel to customer locations as necessary, as conditions permit
- eCommerce industry experience is a plus
COVID Vaccination:Lucidworks policy requires employees to be vaccinated before they visit an office. We are a remote first company but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination or exception.
Please note that at this time Lucidworks is unable to sponsor US employment authorization (both new and transfer).
About LucidworksLucidworks is leading digital transformation for some of the world's biggest retailers, financial services f