Botify is an enterprise software company that helps brands turn organic search into an efficient, measurable, and sustainable channel for both traffic and revenue growth. Powered by a unique unified data model, prescriptive insights, and automated processes, Botify delivers an end-to-end SEO management solution that enables customers to unlock the true growth potential of their website.
Botify is used by 500+ leading global companies across industries including e-commerce, travel, media amp; publishing, classifieds, and more, including Expedia, Macy's, Farfetch, Marriott, L'Oréal, Crate amp; Barrel,Conde Nast, Groupon, Github, Carvana, FNAC Darty, and TheNew York Times. Botify also partners with leading technology and services companies such as Salesforce Commerce Cloud, WordPress VIP, Google Cloud, Microsoft Bing, Jellyfish, Chameleon Collective, Foresight Digital, Contentsquare, and iPullRank.
Botify is a fast-growing, VC-backed, SaaS company with$82Min funding and offices inNew York, Seattle, Paris, London, Singapore, Tokyo, and Sydney.
As an Associate Onboarding Manager, you will contribute to the ultimate success of Botify customers’ on-boarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botify’s insights and recommendations, leading to project success, retention, and renewal.Your responsibilities:
- Oversee project plans, milestone completions, and desired training of Botify’s application
- Foster adoption of the Botify Platform throughout customer organizations
- Address inquiries that are sent through our In-App Chat feature through triage up to resolution
- Communicate regularly with customers to evaluate satisfaction, completion of success criteria, and ensure the implementation is completed on schedule
- Partner with Customer Success Managers in driving client retention and identifying business growth opportunities
- Provide feedback to our Product Team with feature requests and product enhancements
- Work closely with our Customer Success Team to maintain exceptionally high levels of customer satisfaction
Your qualifications:
- 2+ years of customer-facing experience leading enterprise customers through business or technology transformations with large account/project management experience
- SEO knowledge and previous experience in the SEO or search industry (a plus, but not required)
- You are comfortable with technical concepts and adept at learning new technology applications
- You have strong interpersonal skills; you can work with both technical and business staff
Open to remote candidates.#BI-Remote
In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:Learn Fast. Progress Faster.Go the Extra Mile. It’s Never Crowded.Work Hard. Stay Humble.Be Bold. Be You.
Botify is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.