Hi, we’re findhelp. Nice to meet you.
We’re changing the way people connect to social care programs.
Findhelp launched 10 years ago in Austin, TX and has helped over 7 million people. We make it easy to find food, health, housing and employment programs in seconds at findhelp.org.
We’re powered by tech, driven to do good, and looking for passionate people. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).
If our mission strikes a chord we’d love for you to keep reading.
As a User Experience Designer, you will be a part of our effort to create innovative and easy to use software that is filling the holes in the social safety net. Your mission in this job is to understand the real-world problems faced in navigating the social service ecosystem in order to design, test, deliver, and iterate on solutions. This role will define the refinement of the experience of finding help and is poised to create radical leaps in connecting people to services. This position will leverage findhelp’s insights and data to create impactful innovations in the search and connection experience. What You'll Do:
- Involved in design thinking and a human-centered, entrepreneurial approach within our teams
- Shape, lead, and/or coach compelling engagements that benefit our end-users, findhelp, our customers, and society as a whole
- Work closely with stakeholders from all findhelp’s departments (e.g. Sales, Customer Success, Marketing) to define needs
- Continually keep abreast of emerging and best-in-class design systems and maintain a high-level understanding of the capabilities of our platform
- Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting collaborative programs, and find ways to multiply the value of the insights gained from every engagement
Experience You'll Bring:
- 3+ years of experience designing and launching products with seamless customer experiences in complex, fast-paced environments requiring critical thinking
- Experience adding to and maintaining Design Systems
- Familiarity with building concepts and presenting ideas to stakeholders for feedback and acceptance
- Your portfolio demonstrates a relentless focus on the user, a keen eye for detail, and an understanding of how to measure success from a business and customer perspective
- A track record of communicating and executing on a defined product vision
- Solid communication and problem-solving skills
- Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing
- Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience
Perks at findhelp:
- 401k amp; stock options
- Free food and onsite gym
- Paid maternity/paternity leave
- Competitive PTO amp; 10 paid holidays
- Health, dental, and vision insurance
- Pet friendly office with attached dog park
- 24/7 access to telemedicine and counseling
We value being togetherWe believe being together enables stronger relationships, collaboration, and culture.You can expect to be in-office if you’re applying in cities we currently have offices (Austin, TX and Denver, CO).
We’re building a diverse, inclusive teamYou’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.
But talk is cheap. We like action. Here are a few things that show we mean business.-Unconscious bias training for every team member-Justice Equity Diversity and Inclusion (JEDI) committee
Findhelp is proud to be an Equal Opportunity Employer. We are building a company whose employees understand our users, through their own lived experiences. This means we strive to hire employees that are diverse by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, veteran status and socio-economic upbringing.