Senior Customer Success Manager - Remote
CARTO, United States

• Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal)
• Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools.
• Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
• Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO.
• Be the voice of our customers at CARTO, interfacing with Product and other teams.
• Analyse and interpret data to present actionable insights (KPIs, forecast, Pamp;L, etc.)

• Our CSMs need to be able to help our customers with different types of queries by navigating wisely the organization and consistently be able to prove the value of Carto. You will be managing enterprise accounts working with senior business managers at large, complex companies.

• For this, successful CSMs have:
• 4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy.
• The ability to speaks to C level stakeholders comfortably
• The skills to lead technical conversations.
• The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions.
• The ability to translate complex technical messages into easy to articulate action plans.
• Experience handling complex enterprise organizations and solving difficult problems.
• Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
• Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
• Excellent communication and interpersonal skills.
• A strong combination of being both a team player and a detail oriented, self-starter.
• Familiarity with SQL and Big Data is a plus!
• Excellent communication skills. Additional languages like Spanish are a plus

• Bonus points for:
• experience with Analytics, BI tools, ETL tools, and enterprise SaaS startups.
• basic knowledge of javascript, HTML/CSS, and APIs.
• technical knowledge of Geo world and tools.

• Competitive, results-based compensation
• Flexible work hours in a focused but casual environment
• Excellent benefits, including 100% medical, dental, and vision coverage for employees
• Generousreally generoustime off, 401k with match, and stock options
• Snacks and beverages galore
• Growth prospects at a truly welcoming, multicultural and multilingual company
• An opportunity to enter a company that will be category-defining
• A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.

Job Rewards and Benefits