Workpath is a technology platform that powers on-demand, in-home healthcare services nationwide. Workpath believes in meeting patients where they are in their homes is a perfect complement to tools such as digital health, clinical trials, primary care and more. Our full service platform enables healthcare companies to dispatch healthcare professionals to perform services ranging from blood draws to vaccinations to other primary care services, all from the comfort of a patient's home.
Workpath remains as an independent subsidiary of Ro and continues to partner with other leading healthcare companies to provide them with a comprehensive layer of in-home care, in-home testing, and collection services. Put simply, Workpath makes house calls happen.
Workpath is a technology platform that powers on-demand, in-home healthcare services nationwide.
The Covid-era has proven that virtual healthcare is here to stay. But not all care can be provided virtually. We believe meeting patients where they are, in their home, is a perfect compliment to many healthcare companies including digital health, clinical trials, primary care and more.
Solving for this challenge is our mission at Workpath. Our solutions enable healthcare companies from digital health to clinical trials and more to add a comprehensive layer of in-home care, in-home testing, and collection services. This is the new standard of care: provide the timely care patients need, precisely when and where they need it. Put simply, Workpath makes house calls happen.
As a
Clinical Operations Manager, you will manage Workpath’s in-home program by leading clinical initiatives throughout the organization and ensuring that Workpath’s network quality becomes, and remains, an industry leader.What You'll Do:
- Serve as primary point of contact on clinical matters for all relevant stakeholders - Workpath employees, Workpath customers, providers, service providers, and partners
- Develop, implement, and maintain necessary clinical processes and protocols to support Workpath’s in-home service lines
- Provide clinical feedback, cross-functionally, for any new company initiatives, product launches, or special projects
- Consult with the business development and onboarding teams to understand customer clinical needs and build out in-home programs
- Compile and analyze quality reports to actively monitor clinical performance and disseminate findings to key business stakeholders
- Serve as an internal consultant on clinical matters for product, design, and operations as Workpath teams collectively build out our API, mobile app, and web dashboard
- Support Workpath operations and growth teams with new customers, new education requirements, and information related to supplies and equipment
- Collaborate cross-functionally to support Workpath’s achievement of our overall OKRs including such as quality metrics and market health
What You'll Bring:
- RN (BSN) required
- 5-7+ years of nursing experience
- 3+ years of phlebotomy experience
- Vast knowledge of the lab industry, the home health industry, and the technical aspect of phlebotomy
- Self starter with the ability to work autonomously, the initiative to build and own processes, and the know-how to implement process improvements
- Strong project management skills with the ability to prioritize in a fast paced work environment
- Proven ability to use data, analytics, and business knowledge to solve complex business problems
- Excellent interpersonal skills with exceptional written and verbal communication skills
- Strategic mindset with sound business judgment
Bonus Points:
- Experience with mobile phlebotomy and/or nursing
- Experience at industry leading clinical laboratories
- Experience in the B2B healthcare industry
Benefits and Perks:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning amp; Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, fitness, and physical therapy
Ro’s mission is to build a patient-centric healthcare system. We are the only healthcare company in the country to seamlessly integrate nationwide telehealth, in-home care, diagnostics, and pharmacy services to provide high-quality, affordable healthcare without the need for insurance. Our vertically-integrated primary care platform was built from the ground up to power a personalized, end-to-end healthcare experience for patients.
Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro has been named a Be