Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.
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We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants.
Gorgias helps e-commerce companies deliver excellent customer service at scale.
Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info.
Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. + =
We've been around since 2015, and we're currently serving over 5000+ e-commerce businesses, including Steve Madden, and Timbuk2.
This position is either fully remote (Pacific timezones) or onsite at our San Francisco office. Due to COVID and traveling restrictions, we don't offer relocation or visa sponsorship at this time. Join us! Resistance is futile!- You'll fit right in if you care about working on applications that are putting the customer needs first. At Gorgias, we work hard, so our customers have an easier job! We also like working with people that "get stuff done" and are confident about pushing their code to production many times a day. You're also one of those people that cares about becoming a better engineer and human every day. Learning never stops; we help each other get better!
- If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.
About the Self Serve team- Work with our newest team to build a set of empowering self-service features for our end users (our customer's customer).
As an example of current projects:- a live chat with automated interactions for common requests (track orders, return order, cancel order...)
- a dashboard where end users can follow progress on all their orders, submit issues...
- a help center that will enable end users to solve most of their problems on their own
The tools we build will eventually be installed and used by thousands of shops around the world and billions of end-users!
As for technologies we use:- ReactJS with Typescript
- Websocket and NodeJs workers
- Kubernetes
About You- 3+ years of experience working with ReactJS and NodeJs
- At least one professional experience working with Python
- You've shown some level of ownership in previous roles/projects and love to tear down roadblocks alongside a collaborative team
- You've worked in a professional team environment
Nice to Have- Experience with TypeScript
- Experience with WebSocket
- Experience working on live chat features or products is a big plus!
More info about the company:- Raised our series A in November 2019:techcrunch.com/2019/11/26/gorgias-series-a
- Raised our series B in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
- What our customers are saying:apps.shopify.com/helpdesk#reviews
- Our software stack:stackshare.io/gorgias
- Other positions:jobs.lever.co/gorgias
Company Perks and Benefits- Competitive salary amp; equity (90th percentile of the market worldwide)
- 5 weeks of vacation
- Paid parental leave
- Latest MacBook Pro or equivalent
- Complimentary private health insurance (we useAlan)
- 50% of public transportation reimbursed (Vélib, Navigo, etc.)
- Personal credit card to buy lunches during the week (we useSwile)
- Get up to $700 to set up your workstation at home (working from home should feel breezy)
- Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
- Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds
Engineering