Account Representative, EAP (Remote - State of Georgia)
Keystone Peer Review Organization, Inc., United States

Account Representative, EAP (Remote)

• Are you an experienced EAP Account Representative looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Kepro team?

If so, you might be our next new team member!

**Must reside in the state of Georgia**

Who we need:

Why us?

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

• Provides support to the Account Management team.
• Coordinates trainings and health fairs.
• Ordering and shipping marketing materials.
• Monthly and quarterly tip sheet customization and distribution.
• Entering employee counts into data management system.
• RFP assembly.
• Respond to customer requests as needed.
• Serves as interface with Kepro corporate departments, e.g., IT, Purchasing, Facilities.
• Participates in mandatory trainings, takes minutes for associated meetings
• Proofread reports.
• Support to office management.
• Assists in special projects as assigned.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you’ll need:

Qualifications

• Bachelor’s degree in Social Sciences, Human Services, Business Administration or equivalent preferred
• Excellent organizational, verbal/written communications and interpersonal relationship skills essential.
• Willingness to learn.
• Ability to handle multiple projects and set priorities.
• Ability to handle confidential business information and PHI with discretion.
• Proficiency in Microsoft Office software applications, especially Word, Excel, PowerPoint, Adobe, and SharePoint.
• Ability to interact with various levels of personnel, both clinical and non-clinical.

Knowledge, Skills, Abilities

• Excellent organizational, verbal/written communications and interpersonal relationship skills essential.
• Willingness to learn.
• Ability to handle multiple projects and set priorities.
• Ability to handle confidential business information and PHI with discretion.
• Proficiency in Microsoft Office software applications, especially Word, Excel, PowerPoint, Adobe, and SharePoint.
• Ability to interact with various levels of personnel, both clinical and non-clinical.

Experience

• Minimum 1-2 years customer service experience in a related industry where direct contact with customers and problem resolution.

Knowledge

• Knowledge of healthcare industry, specifically EAP services.
• Knowledge of principles of good customer service.
• Knowledge of organizational structure to facilitate problem solving.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreci

Job Rewards and Benefits