Loan Servicing Specialist
USALLIANCE Financial, United States

Options for working from home. #LI-Hybrid

• Responsible for the control and tracking of Credit Union collateral liens and insurance interests in compliance with the Credit Union’s established policies and procedures.
• Perform maintenance, research, payments/corrections and payoff processing.
• Process insurance claims for Credit Protection, GAP and other ancillary products.
• Maintain a working knowledge of software and new developments.
• Recommend process improvements as needed.
• Monitor system reports and
• Communicate loan information to management, auditors or other departments.
• Manage tasks, processes, vendor contacts and/or systems required to complete loan servicing functions within established service levels.
• Directly contact borrowers as needed to resolve issues and maintain loan portfolio.
• Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.

Requirements

• Must have customer service experience and a minimum of 1 year servicing experience.
• Adept at utilizing technology and various software platforms to process information.
• Knowledgeable of all general activities within the Loan Servicing department

• Demonstrated interpersonal, organizational, and communication skills (verbal amp; written).
• Detail oriented with the ability to work in a fast-paced environment.
• Proficient in MS Office.
• Sales and transactional processing experience with strong commitment to providing excellent member service.

Benefits

• Medical amp; Dental insurance
• Life and Vision Insurance - Employer Paid
• 401(k) Retirement Savings Plan with Full Employer Match (on contributions up to 6%)
• Generous Paid Time Off
• Flexible Spending Accounts for Health amp; Dependent Care Expenses
• Career Planning

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.

Job Rewards and Benefits