Senior Product Manager - Consumer Experience
Clyde, United States
Job Description
What's Clyde - With the Ownership Enrichment Platform, Clyde helps brands take control and take care of the post-purchase journey for their customers. We’ve reimagined product protection, registration, and issue resolution so manufacturers and eCommerce brands can create beautiful, profitable, unified ownership experiences for their customers and unlock the LTV of their dreams. Over 300 brands like Hydrow, Marshall, SharkNinja, Lull, Tempo, Newell Brands, and Barnes amp; Noble use Clyde to build deeper relationships with their customers. To learn more about Clyde, visit www.joinclyde.com
We are looking for a strategic and creative Senior Product Manager, who can lead development on our consumer claims and complete consumer platform. This role will own the Product team’s contribution to the end-to-end customer experience after the point of sale. Help us create a product experience that allows consumers to seamlessly manage their devices and easily understand the complicated warranty process - all through a delightful user experience. This role encompasses the digital consumer experience as well as the merchant workflow tools and services to support the complete lifecycle of a customer's ownership journey.
Your vision will help Clyde create a holistic platform of services of which our consumer ownership ecosystem will sit on top of.
An opportunity to...
- Develop a deep understanding of Clyde’s customer support and claim experience
- Become an expert on trends in customer care and retention and use that knowledge to shape the roadmap
- Lead end to end product development to drive customer CSAT and customer LTV in partnership with your dedicated tech team
- Partner across functions including engineering, design, sales, warranty, and claims ops to identify high leverage opportunities and successfully launch new Clyde product enhancements
- Define metrics for success and analyze the user impact of product features
Requirements
- 3-7+ years of product experience
- Track record of successfully launching and growing consumer software products and services
- Experience with building a customer support software, customer identity/profile product, or insurance claims experience
- Strong operational data skills and a general eye for data (SQL, building operational dashboards)
- The ability to turn ambiguous inputs into a hypothesis, then validate through qualitative and quantitative data
- Willing and able to work in a fast-paced, quickly changing environment
- Strong written and verbal communication skills
Benefits
Who are we?
Clyde is a distributed community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. We seek applicants who bring a variety of experiences, perspectives, and backgrounds, and together create wonderful product experiences that help brands sweep customers off their feet. Clyde provides equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable law - we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other. We will ensure individuals with disabilities are provided reasonable accommodation to participate in any part of the employment process. Please contact us at , and let us know the nature of your request along with your contact information, which we will respond to in a timely manner.If you’re looking for an opportunity to put your heart into your work at a company that values growth, learning, wellness, and success we’d love to meet you!Why should you join us?
Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, and a creative culture. We are building a really exciting company and can’t wait for you to join us.
COVID-19 Vaccination Policy: Please note that, at this time, to be in-person at a Clyde office or Clyde-sponsored event, you must be fully vaccinated against COVID-19. If you believe that a legal exception may apply to you, pl