Yardi Single Family Support Consultant
Saxony Partners, United States
Job Description
Saxony Partners is a consulting firm committed to shaping real estate organizations through industry expertise and technology. At Saxony Partners, our values have defined who we are and how we serve our clients. Our talent and knowledge in the vertical markets we serve differentiates us from our competitors and delights our clients.
Are you an individual with deep technical and user knowledge of Yardi modules (Commercial, Café products, Yardi Plus and/or Investment Management)? Ideal candidates excel in an autonomous environment and have experience in managing complex technology-centric customer engagements.
Would you describe yourself as?
- Independent
- Commanding
- Organized
- Fast Paced
- Opportunistic
Please use the link to complete our Culture Index Survey: https://go.apply.ci/s/A22ABF0
What You Will Focus On- Responsibilities Include:
- Troubleshoot and provide solutions for Yardi Voyager, Voyager Plus, Café products and Site Manage
- Manage, track, and prioritize inbound Yardi support inquiries in the company's support ticketing system
- Provide one-on-one support to users utilizing various methods of communication including phone calls, email, video conferencing, etc.
- Establishing and managing roles and rights for all systems users
- Assisting property and corporate accounting staff in the correction of posting errors on month-end closes and reports
- Uploading data via CSV and ETL imports
- Assist in the transition of software data during property acquisitions and dispositions using ETL and Y2Y
- Maintain scheduled reports, custom menus, and workflows
- Identify training needs based on support requests, create training documentation and tutorials, and host training sessions
- Act as a troubleshooter and solutions expert to recommend changes that will streamline workflow processes and improve timeliness and accuracy of results
- Overseeing system updates and participating in testing, implementation of, and compliance with technology-related policies
- Maintain client service level agreements
Requirements
- 2+ years of experience with both front-end and back-end Yardi property management software (considered to be an Expert / Super-user) preferably with specific knowledge in Single Family Home Real Estate, Accounting, and/or Investment Management
- Proficient in providing end-user support in accounting, property management, and marketing
- Skill and Ability to plan, design, and maintain training material and training programs; provide basic technical support to users; explain technical concepts in non-technical terms to staff; read, interpret and apply technical instruction
- General knowledge of business processes in the real estate/property management industry
- Ability to manage multiple tasks with exceptional attention to detail
- Ability to be a self-starter and be comfortable with remote work
- Technology degree preferred; Any combination of education and training equivalent to a bachelor's degree in computer science, information engineering, or other related areas; such education should be at a level that demonstrates the ability to perform duties comparable to those listed
What would be helpful to have
Knowledge of accounting principles
Benefits
WHAT’S IN IT FOR YOU?
- Competitive Compensation
- DTO (Unlimited PTO, most take about 4 weeks per year)
- Excellent Healthcare Benefits
- Collaborative Team Environment
- 100% Remote