Calling all candidates in Chicago, Boulder and New York!
Ragtag bunch of hooligans seek an Account Supervisor who is good with humans and a natural problem solver.
About the job:
The Account Supervisor has a knack for understanding people and an ability to build strong connections with clients, partners and internal teams. This quality makes them good at getting a client, pleasing a client and repeating that process many times over. The Account Supervisor learns the ins and outs of our clients’ business and translates that knowledge to the agency team. They are a trusted advisor for the brands they lead at the agency, with partners and with clients.
The Account Supervisor manages client relationships for key accounts, partners closely with strategy and creative teams to develop integrated marketing campaigns from soup to nuts, tracks KPIs and client expectations to hold all work accountable, and helps develop the skills of junior team members.
They know how to foster an environment that brings ideas to life, how to talk to people and win them over, and how to distill complex information so it’s easily understood. Above all, the Account Supervisor knows how to get shit done.
Note: This is NOT a sales position.
Requirements
About You:
- You are a self-starter and skilled multi-tasker
- You have excellent verbal and written communication
- You uphold the SRW standard of what makes great client service by following processes and not letting the details slip through the cracks
- You possess an unrivaled proactiveness and hustle, and adapt quickly when plans inevitably change
- You are highly curious about our business, our clients’ business, the industry and beyond
- You are a natural-born problem solver with a detective/hunter mentality; you can balance setting client expectations and delivering great work
- You have a growth mindset; you are constantly practicing and adapting the art of selling ideas and presenting
- You hear the goal in client feedback and know how to translate it for a team
- You lead assignments in a fast-paced environment, contributing to the creation of digital-first marketing plans from soup to nuts
- You assist strategy leads with the creative briefing and partner with project management to oversee the entire process through execution
- You ensure the team is tracking towards their tasks, goals and KPIs
- You maintain a fiscally responsible mindset for new and existing business relationships
- You demonstrate a sense of responsibility and accountability for moving the agency and clients’ businesses forward
- You uphold the SRW standard of what makes great client service by imparting wisdom and SRW process on new and junior team members
- You have a passion for all things digital/social
- Social Media black belt - expert user of organic social media AND social ad platforms including Facebook, Instagram, Pinterest, Twitter, TikTok and the up-and-comers
- You keep a pulse on the industry and competitive landscape for inspiration and regularly share these findings with the team
Additional Qualifications:
Even if you do not meet 100% of the qualifications, but feel you have something unique to contribute to SRW, please apply! Tell us why you'd be a great addition in your cover letter.
- A degree in journalism, marketing, communications, English or related fields; or equivalency in experience
- 7+ years agency or client-side marketing experience
- 2+ years experience leading work for a CPG brand sold in-store or online
Account Supervisor salary ranges from $75,000 to $90,000 based on relevant work experience.
Benefits
SRW is happy to offer comprehensive benefits including but not limited to:
- Flexibility: Hybrid work schedules, 3pm Fridays, Paid Time Off, Holidays, and Winter Break
- Traditional Insurance: Medical, Dental, and Vision with HSA and FSA options and 80% of premium subsidized by SRW. Long Term Disability and Life Insurance offered at no cost.
- Financial Benefits: College Loan Assistance Program, 401k with Roth option, Commuter Benefits
- Family Benefits: 16 weeks Parental Leave at full salary, Miscarriage Leave, Adoption Reimbursement, and Medical, Dental, and Vision coverage for family
About SRW:
A ragtag bunch of hooligans who just might be onto something, we quit agency life to help a broad range of clients do the same. We specialize in building and growing communities through content - specializing in the healthy food industry. We create and deliver these campaigns from concept to distribution, and earn consumer and media attention