Community Liaison
Open Systems Healthcare, United States

Position Overview: sales, customer service, human resources, and support for the clinical team, if applicable. Responsible for assisting in branch sales growth via providing customer service, fielding incoming calls, ensuring client satisfaction and procuring prospective business leads as well as communicating with caregivers.

Essential Job Functions:

• Respond to caregiver complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high quality customer service.
• Respond to initial incident reports, asking detailed questions to identify root causes of the issues.
• Coordinate initial staffing of clients’ shifts according to the client’s care plan.
• Acquire and retain key accounts for contribution towards office goals.
• Manage relationships with referral sources to result in a steady referral stream from each.
• Upkeep the company’s electronic health record system to ensure provision of quality care and documentation of an accurate record of company, client, and caregiver actions.
• Business development, including identifying and pursuing growth opportunities that contribute to branch goals.
• Produce and participate in marketing initiatives to spread awareness about OSH and its services.
• Conducts proactive sales calls and coordinates strategic meetings to grow branch income.
• Assist perspective clients with the enrollment process for services.
• Responsible for ensuring field staff/client interpersonal and relationship management.
• Performs all other duties as required and assigned by OSH representative.
• Follows Open Systems Healthcare’s Policies and Procedures.
• Follows Federal, State and local laws and regulations pertaining to home care services.

Requirements

• 4 year degree (BA/BS), preferred.
• Experience in customer service preferred.
• Evidence of Tuberculosis screening that meets CDC guidelines.
• Must have a reliable form of transportation.
• Basic understanding of Microsoft Office.
• Teamwork: Works collaboratively together with others to achieve group goals and objectives
• Accountability: Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversight.
• Conscientious: Conscientious in work ethic and interpersonal management
• Motivation: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
• Complex Problem Solving: Resolves difficult or complicated challenges.
• Development and Continual Learning: Displays an ongoing commitment to learning and self-improvement.

Preferred Competencies:

• Able to work in a fast paced work environment.
• Focus on Client Needs: Anticipate, understand, and respond appropriately to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Ability to handle confidential information in compliance with HIPAA.
• Ability to handle sensitive information in a calm and professional manner.
• Ability to lead change and innovation.
• Ability to manage multiple tasks on a daily basis and manage time efficiently.
• Public relations ability, interpersonal skills and professional telephone manner.
• Resourcefulness
• Attention to detail
• Interpersonal communication
• The employee is occasionally exposed to a variety of conditions at client sites.
• 50% or more travel time possible dependent on branch and need.
• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
• Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.

• Ability to effectively communicate externally as well as internally with all levels of the organization.

Work Environment and Physical Demands:

• The employee is occasionally exposed to a variety of conditions at client sites.
• 50% or more travel time possible dependent on branch and need.
• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
• Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.

Job Rewards and Benefits