Data Project Coordinator
OneSpace, United States
Job Description
OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and exible platform, our team improves and optimizes their ecommerce product content at unrivaled speed and scale.
Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.
Fueling the growth of our business and our team, OneSpace joined Ascential's family of digital commerce brands when we were acquired in September 2021.
For more information, please visit Ascential.com.
Data Project Coordinator
As a Data Project Coordinator, your responsibilities include project management, managing client communication, and over time being the predominant contributor on the project. This includes managing a network of the freelancers, quality assuring the output the freelancers produce, and working in our proprietary workflow software. In order to do so, you will be expected to learn the ins and outs of our software. This includes working cross-functionally with our Product team to make on-going enhancements and troubleshoot bugs. Lastly, documenting and maintaining your business processes will be a core responsibility.
While this role is based in Swansea, Illinois located just outside of St. Louis we offer a flexible hybrid work model, where team members are invited to come into the office or work from home most days.
In this role you will:
- Perform the day-to-day work that keeps the client happy and engaged
- Run weekly status calls with clients
- Develop an expert-level knowledge of OneSpace’s proprietary software, primarily our workflow software
- Establish, document and maintain procedures and processes
- Manage the core components of client projects, including:
- Identifying areas for improvement on projects and proposing appropriate solutions
- Reviewing and approving all project deliverables to ensure project expectations are met
- Set up and maintain project plans in Wrike, our project management software, based on established client management standards
- Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks
- Ensure that project issues are dealt with in an efficient manner, informing the project team of any problems that may arise
- Provide regular input on all project activity, including weekly status updates
- Implement proper screening methods (tests, samples, surveys, etc.) to ensure the right freelancers have access to the right projects
- Coach freelancers’ performance throughout the lifecycle of a project via email and forums; including resolving disputes, communicating instruction changes, and providing constructive performance feedback
- Within defined parameters, develop incentives for freelancers, motivating them to improve turnaround time and increase productivity
- Develop quality assurance processes to ensure quality standard are met
Requirements
To win in this role you need:
- Excellent customer service skills evidenced by experience in a customer service role
- One to three years of experience in a client-facing role
- Clear and polished communication skills
- Advanced Excel skills (3+ years experience), extremely comfortable working independently
- Desire to learn new skills and develop industry knowledge
- A self-starter mentality; you should thrive in a rapidly changing, fast-paced environment and tolerate ambiguity while demonstrating problem-solving leadership with limited supervision
- Ability to recognize the urgency of situations and respond appropriately
- Phenomenal organizational skills
- BA/BS or equivalent preferred
Benefits
Why OneSpace?
- Excellent benefits with significant portion of premiums paid by the company
- 401(k) program with employer match
- Flexible hybrid work model
- Unlimited PTO/vacation policy in addition to observed company holidays
- A unique tech startup experience unparalleled in the Midwest
- Distinction of joining a recurring Best Places to Work and Top Workplaces honoree in the St. Louis area
- Casual and positive work environment with an invigorating, inclusive culture
- Competitive compensation</