Project Manager, Client Services
CoreSite, United States

The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets, but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.

Duties:

• Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
• Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
• Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
• Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
• Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
• Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
• Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
• Collaborate with internal business units to evaluate, identify, and resolve risks to projects
• Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
• First line of contact for pre/post sales implementation in geographic market
• Participate on weekly Market calls
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Pro-actively identify project improvement opportunities
• Respond to email and phone inquiries
• Other projects and duties as assigned

Requirements

Skills amp; Abilities:

• Extreme attention to detail is mandatory
• Passionate drive to deliver world-class customer service
• Strong interpersonal skills are required
• Superior project management skills
• Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables
• Strong understanding of electrical and mechanical systems in use in a data center environment
• Relevant knowledge of data center IT infrastructure
• Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment.
• Telecommunications, construction, critical facility build and/or hardware deployment experience a bonus
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions
• Excels in a team-oriented work environment
• Ability to work well under pressure and meet deadlines
• Excellent interpersonal, verbal, and written communication skills
• Exhibits a strong work ethic and accountability to deadlines
• Advanced computer skills (primarily Excel and Microsoft Project)
• Flexibility and creativity to meet customer needs
• Excellent organizational skills
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Travel and Work Arrangements:

• This is a mission critical position that requires 80% onsite work. (i.e. The selected candidate will report to CoreSite’s data center campus for onsite work, customer meetings, and team collaboration 4 days per week.)
• Travel is expected at a minimum of 15% of the time a

Job Rewards and Benefits