Samsung SDSA is looking for a Network Technician for our night shift to support our Network Team at a big Samsung Manufacturing campus in Northeast Austin. The technician will work closely with the Network Team to actively perform network monitoring, communicate with internal teams about alerts/issues, participate in network issues resolution as needed, perform network audits, and projects support. We are looking for someone with the right work attitude, willing to help others, sense of responsibility, passion for networks, and desire to learn. Technician will adhere to all Samsung policies, follow procedures, and be flexible with schedule per job demands. This will be a non-travel, on-site job, night shift working on 12 hour shifts to provide coverage on nights/weekends/holidays. Technician must live within an hour from north-east Austin, TX.
Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global software solutions and IT services company. Samsung SDSA helps organizations optimize their productivity and make smarter business decisions using our enterprise software solutions for secure mobility, HPC managed services, DOOH, and advanced analytics and contextual marketing. We enable our customers in government, financial services, retail, and other industries to drive business and improve their competitive positions in a hyper-connected economy.
Responsibilities:
- Proactive network monitoring and first level of support to network incidents for the night shift
- Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration
- Basic troubleshooting, escalation to network team, keeping up with communication until resolution
- Perform business as usual (BAUs) network operation tasks, including but not limited to: Port configuration, IP address assignment, VLAN changes, link recovery and troubleshooting, etc.
- Support the Network Team with inventory management, asset management, equipment retirement, etc.
- Perform audits to network equipment and installation standards. Update network racks documentation and signage. Follow up on Data Center guidelines and perform corrective actions
- Network equipment configuration, and equipment replacement under Network Team guidance
- Create vendor tickets, and follow up to process RMAs
- Occasional participation as peer review for network changes performed by engineers
- Provide occasional extended hours support during high projects season, and during site maintenance day
- Respond to incidents within SLA
- Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management
Requirements
- Good understanding of how IP communication works (routing, traceroutes, pings, subnetting, etc.) in an enterprise or ISP network
- High School diploma required
- Must be available for 12-hour night shift (D-Shift)
- Certificate for Cisco Certified Entry Network Technician (CCENT) or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification OR at least 2 years of network help desk or network technician experience
- Some experience with VLANs, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, optical transceivers, hubs, and enterprise level switches
- Due to required SLA, must live within 1 hour from north-east Austin, TX
- Proficient in Word, Excel, Power Point, Visio
- Ability to work well within a team
- Strong sense of responsibility
- Able to occasionally lift equipment up to 40lb
- Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility
- COVID vaccine compliant
Preferred qualifications:
- CCNA certification or 3 years of experience in a network technician role
- Associate’s degree or higher
Some experience with switch configuration, IP subnetting, network troubleshooting
Benefits
Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (Paid Time Off).
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.