Concierge Senior Patient Services Representative
Hudson Medical Group, United States
Job Description
Are you ready to be part of our team of superstars? We are looking for a passionate Senior Patient Service Representative with strong empathy for patients to join our growing team at Hudson Medical + Wellness + Mind.
ABOUT Hudson Medical + Wellness + Mind
Hudson Medical + Wellness + MInd is your one-stop shop for healthy living. In 2010, we opened a health and wellness practice with the goal of revolutionizing healthcare. Since opening, we have worked towards that goal by building a team of dedicated board-certified doctors and wellness providers in 10+ diverse specialties our innovative integrative approach to health and wellness is transforming our patients’ lives for the better. Our fellowship-trained doctors and Wellness providers work together to create personalized comprehensive treatment plans. We are dedicated to treating acute and chronic pain, as well as a variety of other health conditions.
We have an office in Tribeca and a state-of-the-art facility in the West Village, where we are expanding our functional and regenerative medicine programs. Hudson Medical + Wellness is full of opportunity, excitement, strong minds, and great people. If you’re looking for a collaborative, creative environment where you can make a difference in the lives of others, you’ll fit right in. Come and be part of a young and dynamic team that has a revolutionary approach to health and wellness.
Concierge Senior Patient Service Representative Position
Hudson Medical + Wellness + Mind is actively seeking an empathetic Concierge Senior Patient Service Representative. This individual will be responsible for ensuring a friendly and compassionate organization. In this role, you will work as the initial point of contact of our multidisciplinary medical office and provide assistance to our patients and other visitors. You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.
In this position, you will be assisting patients through their journey at Hudson Medical Group across our multiple specialities. You will have the knowledge of all our services that we offer and be able to answer basic inquiries regarding who Hudson is and what health services can we offer to our community. You will also be pioneering a Concierge workflow process with our team and be located in our newly renovated West Village office.
Requirements
Responsibilities
- Be the face of the Hudson Brand and ensure a positive experience for all patients and patrons
- Provide general information regarding Hudson Medical, Wellness, and Mind services and programs we offer; be able to speak to any marketing promotions we have ongoing at the time
- Facilitate and coordinate multidisciplinary care for patients by working with various team members from the Medical, Wellness, and Mind team
- Be able to schedule and coordinate patient care using our EMR system
- Communicate and triage any concerns to appropriate staff personnel
- Contribute to our customer service by devising creative solutions and offering clear guidance to our patients
- Create and maintain high end patient/client relationships
- Identify potential improvements and recommend them to Hudson leadership; support change initiatives
- Perform related duties as required
Desired Skills and Experience
- Attention to detail, and excellent communication skills (verbal and written)
- Competence in EMR Athena Health, Google Suite,
- Excellent problem-solving skills
- Ability to handle stressful situations with tact and professionalism
- Demonstrate logical reasoning and critical thinking skills
- Detail oriented with highly organized work skills
- Effective listening skills with excellent customer satisfaction skills
- Knowledge of medical terminology and treatment processes
- Secondary language is a plus (Spanish, Mandarin, Cantonese)
Education and Certification
- Graduate with a BA/BS degree
- 2 5 years of experience in a medical practice or hospitality
Expectation of Staff
We hope we sparked your interest. If you are ready to apply, please send your resume and application to . We look forward to receiving your application.