Remote Patient Concierge Call Center Representative
Hudson Medical Group, United States
Job Description
Are you passionate about healthcare and wellness? About changing the default way our medical system currently works? Are you ready to make impactful changes in people's lives? We are looking for a Remote Patient Concierge Call Center Representative to join our growing team at Hudson Medical Group.
ABOUT Hudson Medical + Wellness
Hudson Medical + Wellness is your one-stop-shop for healthy living. In 2010, we opened a health and wellness practice with the goal of revolutionizing healthcare. Since opening, we have worked towards that goal by building a team of dedicated board-certified doctors and wellness providers in 15+ diverse specialties our innovative integrative approach to health and wellness is transforming our patients’ lives for the better. Our fellowship-trained medical doctors and Wellness providers work together to create personalized and comprehensive treatment plans. We have departments in Pain Management, Neurology, Sports Medicine, Mental Health, Wellness and Functional Medicine.
We have offices in Tribeca and a state-of-the-art facility in the West Village, which is our incubator for the latest technology and medical advances. Hudson Medical + Wellness is full of opportunity, excitement, curious and strong minds, and great people. If you’re looking for a collaborative, creative environment where you can make a difference in the lives of others, you’ll fit right in. Come and be part of a young and dynamic team that has a revolutionary approach to health and wellness.
Requirements
Hudson Medical + Wellness is actively seeking a passionate and experienced Remote Patient Concierge Call Center Representative to join our growing Call Center team. This position is remote and will require abilities to handle high call volumes, respond to live chats, and respond to digital engagements from patients. This position plays an integral role in supporting our company’s ability to help patients live a higher quality life.
Responsibilities
- Understanding the broad ranges of services and treatments that we offer
- Answer incoming calls with a compassionate and professional manner
- Make outbound calls to follow up with patients and call back patients whose phone calls were missed
- Answer emails, live chats, and text messages in a timely manner
- Collecting information, understanding patient concerns and appropriate routing to clinicians and other patient care coordinators
- Schedule appointments and confirm appointments with patients
- Assist in managing the practice’s schedule and decrease no show rates
- Work closely with team members remote and in office to provide excellent customer service
- Attend weekly staff meeting to discuss and foster a teamwork environment with the front facing team members
Desired Skills and Experience
- Attention to detail and excellent communication skills
- Experience in Electronic Medical Records, Athena Health, Google Suites, and SalesForce
- Comprehensive understanding of insurance policies and requirements
- Excellent problem-solving skills
- Ability to handle situations with tact and professionalism
- Ability to communicate effectively, both orally and in writing
- Demonstrate logical reasoning and critical thinking skills
- Detail oriented with highly organized work skills
- Effective listening skills with excellent customer satisfaction skills
- Knowledge of medical terminology and treatment processes
- Secondary language is a plus (Spanish, Mandarin, Cantonese, Vietnamese)
- Experienced working in the medical industry
Education and Certification
- Graduate with a BA/BS degree
- 2 5 years of experience in a medical practice
We hope we sparked your interest. If you are ready to apply, please send your resume and application to . We look forward to receiving your application.