Account Manager - Service Network
Risk Strategies Company, United States

Risk Strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 97 offices and 2,500 employees across the US amp; Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held Pamp;C Broker and the 16th largest US Broker by Insurance Journal.

We are looking for a passionate and solution-oriented Service Network Account Manager (SNAM) to be responsible for multiple independent service provider (ISP) accounts. The SNAM’s responsibilities include managing the operations of an independent service provider network, growing the network and establishing and maintaining processes and systems to provide services to the customer including performance management and credentialing. A SNAM recruits, signs, trains, measures performance of servicer(s) and renegotiation of rate(s) by maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow our network, managing and strengthening ISP relationships, identifying new service opportunities, and coordinating with internal teams to deliver on client expectations. A SNAM will also be responsible for submitting project requests to IT ansd working with them to resolve issue(s) or implement system enhancements.

To be successful as a SNAM, you should be able to develop, sustain, and grow a network of ISPs, and serve as the operations liaison between Safeware Corporate, Safeware sales rep(s), service dispatch platform, the ISPs, as well as our customers. The SNAM will manage all resources and priorities in achieving and ensuring service levels are being met. They will also manage any coaching or performance improvements when services levels are not being met. Ultimately, an outstanding SNAM should have strong communication, negotiation, recruiting, customer service, account/project management skills, be highly organized and accomplished at solving problems and identifying solutions.

ESSENTIAL FUNCTIONS:

Onboard New Servicers

• Ensure all proper documentation has been received to fully onboard new clients
• Complete client/dealer set-up in SIMS and service dispatch platform
• Provide program and service platform training/support as needed
• Coordinate onboarding process with all internal stakeholders
• Maintain all documentation pertinent to the client relationship (Agreements, Statements, Forms, Pricing, etc.)
  • Know and understand all servicers capabilities and area(s) of operation

Be a domain expert on all aspects of service

• Understand and be able to explain all internal and collaborative processes pertaining to the servicer relationship
• Serve as Center of Knowledge regarding Safeware, our products, service dispatch platform and our servicer relations
• Reply to all associated inquiries
• Strive to ensure continued enhancement of all Safeware platforms, processes, developments, and maintenance of servicer relationships

Manage day-to-day servicer needs and developments

• Ensure prompt scheduling of service
• Ensure proper and timely responsiveness to service requests
• Ensure itemized, accurate and timely client invoicing
• Ensure regular and ongoing servicer communication
• Coordinate servicer needs/requests with all internal stakeholders

Manage short- and long-term program developments

• Prioritize Safeware and client requests
• Usher priorities to completion
• Schedule, facilitate, recap, publish and usher actionable items

Support Safeware sales rep(s) in price quote requests

COMPETENCIES:

• Account/Project Management
• Time Management
• Detail Oriented

Requirements

• College degree preferred but not mandatory

• One to three years of experience in project and/or account management or similar

• Supply Chain and/or Procurement experience is a plus

• Strong knowledge of Project Management software, Sales CRMs (Monday, HubSpot, and Salesforce), as well as Microsoft programs (Word, Excel, PowerPoint, and Outlook)

• Ability to communicate well both orally and verbally

• Ability to read, write and interpret documents, routine reports and correspondence

Job Rewards and Benefits