People Team Business Partner, Americas (3275)
GBG, United States
Job Description
About GBG
GBG offers a range of solutions that help organizations quickly validate and verify the identity and location of their customers. Our market-leading technology, data, and expertise help our customers improve digital access, deliver a seamless experience and establish trust so that they can transact quickly, safely, and securely with their customers online. We have over 1,000 team members across 15 countries and work with over 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving.
The Team
Our Employee Experience Team is central to the success of the business. We are building a culture of engagement; something which our CEO champions every day. We want to be known for having 'the best and most engaged’ people in the industry. The Employee Experience team is responsible for everything that drives just that - our employee experience, our employer brand, culture, internal communications, our HR infrastructure, plus our physical spaces. We're on an exciting journey, and we have the strategies in place to get us to our destination.
The Role
As part of the global People Team, this exciting newly created role can make a mark on the future success of GBG. We're looking for someone with an in-depth understanding of People practices across the Americas to lead HR operations, both strategic and tactical, working with individuals across the US and Mexico. You will be tasked to improve management capabilities and work with leadership to coach and challenge their abilities.
What you will do
You will:
- Report to the Director of People and Culture, Americas, and supported by direction from the global People leadership team and regional business leaders, deliver against regional priorities and proactive advisory support and coaching to the business in areas such as Workforce Planning, Organization Design, Change Management, Talent Attraction, and Onboarding, Talent Management, integration of Mamp;A activities, Employee Relations, Performance Management, and Rewards planning
- Work with People Business Partners to deliver best-in-class support to team members and managers, ensuring that GBG tools, skills, and knowledge are applied consistently
- Support the recruitment and onboarding of our expanding team, through a local Recruiter
- Recommend improvements to all operational aspects of the team, simplifying the process and reducing administration
- Provide project-based support to the People team to assist in the development and local rollout of initiatives spanning areas highlighted above
- Ensure local compliance with local legislative requirements and recommend best practice improvements where necessary (in conjunction with external Counsel)
- Provide an accurate and efficient local People admin service to the local management team, collaborating with global peers to ensure consistency
Requirements
- Relevant experience with knowledge in disciplines such as improving manager capability, change management, rewards and benefits, global mobility, and employee relations.
- Depth or knowledge and passion for at least one of the above specialist areas, and significant experience working across the United States
- Previous experience coaching and advising managers in a matrix environment
- Professional HR qualification (SHRM or equivalent) is a plus
- Exposure to a range of companies, across international markets
- Deep understanding of US Human Resource best practices
- Strong administrative skills and experience
- Skills and knowledge across the full range of Microsoft tools, plus bespoke databases.
- Experience in working with automated processes including, HRIS, Learning Management, and e-Benefit platforms
Behaviors
- Demonstrates our behaviors Quickly, Differently, Together
- Experience supporting a customer-driven business
- Ability to translate and message our strategies to the business leaders to ensure alignment
- Provide guidance and support to the team to develop their understanding of HR activities
- Personable and solution-focused, with a desire to make everyday tasks easier for people - someone with natural strength in customer service
- Confident with ambiguity, and able to suggest improvements to processes, whilst deploying high attention to detail
- Maintain absolute confidentiality, in all situations
- Flexible approach to working which will allow you to support our teams across multiple time zones
- Ability to work across office locations to support the business
- Flexible approach to working which will allow you to support our teams across multiple time zone