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Customer Success - Account Coordinator
Terminus, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 5, 2022
Last Date
Sep 5, 2022
Location(s)
Job Description
Terminus is the only account-based engagement platform built to deliver more pipeline and revenue through multi-channel account-based marketing (ABM). The platform, Terminus Engagement Hub, connects the first and third-party data needed to understand both customers and prospects, with the most robust suite of engagement channelsincluding ads, chat, email, and webavailable. Terminus powers multi-channel ABM for thousands of brands globally including DHL, G2, Outreach, and TripActions. Terminus is proud to be a G2 leader in ABM for 13 consecutive quarters. Visitterminus.comto learn more or connect with us onTwitterandLinkedIn.
As an integral part of the Customer Success team, the Account Coordinator assists Customer Success Leadership and Managers with key tasks to renew and expand their accounts and overall group coordination.Responsibilities- Prepare and analyze customer data and reports to assist the Customer Success team in creating Strategic Business Reviews content that showcase the value received from using the Terminus platform.
- Assist with managing customer issues and escalations, coordinating cross functionally internally to get to resolution urgently.
- Follow up on CSAT Survey and NPS Promoter and Detractor results as needed with the Customer Success Manager.
- Assisting with Salesforce and Gainsight operational maintenance and hygiene in coordination with the Revenue Operations team.
- Assist with Customer research for business conversations to ensure engagement at the right levels of the organization and potential pain points.
- Prepare Customer Use Cases in coordination with the Customer Marketing team and Advocacy program.
- Assist with organizing and executing Customer Success virtual and onsite events.
Preferred Skills and Experience:- Passion for Customers, Marketing and Technology
- Ability to multi-task in a fast-paced and dynamic environment.
- Passion to learn and the ability to grasp quickly.
- Great communication skills; both written and verbal.
- Technically savvy with the ability to demonstrate a good level of competency using Google Slides amp; Sheets, Salesforce, and Gainsight
- Minimum of 2 years experience in a marketing + client-facing role
Incredible Benefits, Incredible Company!- Guaranteed participation in our equity program - because our employees should share in our success.
- Unlimited vacation to unplug and recharge however you choose.
- 2 days paid VTO (volunteer time off) every year to help impact your community.
- Employee Perks program: Employees receive points to use towards perks such as a spa visit, an UberEats stipend, Gym memberships, subscriptions to various monthly boxes such as: candles, wine coffee, and more!
- 100% employer paid Health, Dental, and Vision Insurance for employee only coverage to cover your fundamental needs.
- 100% employer paid Short-term and Long-term Disability Insurance
- 401K with a competitive company match to build your future financial security.
- We put families first with an exceptional Paid Parental Leave Program for employees with 1+ years of service.
- Named Best Workplace Winner 2017, 2018, and 2019 by Inc. Magazine.
- Ranked #21 on the Deloitte Fast 500
- Ranked #61 on the Inc. 5000 of fastest-growing private companies in the U.S.
- Named G2 2020 Spring category leader for the 10th consecutive quarter
Diversity and inclusion are essential values at Terminus. We believewe do our best and most impactful work when we are adiverse, inclusive and equitableorganization.We're proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminateon the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation,gender identity ortransgender status), age, or disability.
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Terminus
Information Technology and Services - San Jose, United States