Senior Product Manager
Generation Esports, United States
Job Description
Generation Esports is the largest competitive gaming organization serving school and education facilities in North America, focused on making esports available to every student as a legitimate varsity level sport in schools and communities, with the vision to be the home for all gamers to compete, create and learn together.
How you’ll make a difference:
We’re looking for an imaginative, pragmatic and intensely customer-focused senior-level Product Manager to help envision new services to lead the evolution to Generation Esports’ new platform vision. In this role, you’ll join our team and be responsible for leading product discovery and development for various features in the next-generation platform.
Responsibilities
As a Senior Product Manager, you will help create and guide a compelling vision for our digital products and services, rally the team to deliver value for our customers, and create a competitive advantage for our business. This role emphasizes competitive gaming as a platform, community, video and media, education, and esports tournament strategy and execution.
In this role, you will:
- Serve as the voice of the customer and be the source of product initiatives, driving your team’s OKRs to serve business outcomes.
- Recommend and balance a portfolio of short-term wins and long-term strategic moves, that help achieve Generation Esports’s overall goals.
- Lead the product discovery process to identify, refine, validate and prioritize these opportunities
- Be heavily involved in customer research activities including market research, usability testing, live on-site experiments, and analysis of site analytics
- Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities
- Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency
- Communicate the vision and plan for your roadmap across Generation Esports in a digestible way and soliciting and synthesizing feedback
- Collaborate using agile development processes, working on a daily basis with product designers and software engineers to make strategic and tactical decisions about product functionality
- Serve as an individual contributor on selected projects by performing tasks like project management, user research, or other such work to ensure that all aspects of the development process are covered as needed
In this role, you will work closely with many other members of the Technology team and other stakeholders across Generation Esports such as Business Development, Marketing and Operations to achieve cross-functional wins for the company.
How you’ll be measured:
The key measures of success for this position are:
- Drive end-to-end product delivery to achieve business results and strategic goals
- Discover and prioritize opportunities by working with Business Development, Engineering, Marketing and Operations teams
- Engage and inspire stakeholders and collaborators to achieve goals
- Successful delivery of online experiences that increase user acquisition and growth, conversion rates, platform engagement, retention, and user satisfaction
- Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.
- Effective communication and coordination among team members and key stakeholders across Generation Esports.
Requirements
Additionally, a successful candidate will have:
- At least five years of proven success developing and iterating on consumer online experiences with agile software development teams.
- Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.
- Strong track record of data-driven decision-making with an ability to visualize customer behavior through metrics.
- Preference for experience with user-centric, high-volume, high-engagement environments with operational complexity such as gaming and esports platforms, tournament platforms, social media platforms, education platforms, or software-as-a-service.
- Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.
- Strong ability to create a clear, succinct narrative in verbal/visual/written form
- Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.
- Working knowledge of current practices in user-centered design and web technology.
- Demonstrated ability to develop and understand the strategy and to inform and make strategic tradeoffs.
- Experience in Software Dev