Account Manager
Orfium, United States
Job Description
Company Summary:
ORFIUM is a fast-growing music technology company representing some of the biggest music companies in the world. We are looking for talented, hard working people to join our rights management team who are passionate about protecting the value of music. Our office is located in Malibu, CA with a beautiful ocean view overlooking the Malibu Pier. Some of our clients include: Warner Music Group, Sony Music Group, Sony/ATV Music Publishing, Warner Chappell Music Publishing, Global Music Rights, Ingrooves, Red Bull, and many more.
Position Summary: The Account Manager plays a critical role in ensuring customer success by acting as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from client onboarding through renewal. This role is responsible for maintaining customer loyalty, upselling existing customers to new product offerings or services, fostering long-term relationships with their customers, and ensuring that their customers are achieving the goals they were looking to achieve when they partnered with ORFIUM.
Duties amp; Responsibilities
- Serve as the primary point of contact throughout the customer lifecycle from onboarding to renewal, and develop long lasting healthy customer relationships.
- Strengthen customer loyalty and shift relationships from vendor to partner by building customer trust through transparency.
- Act as a customer advocate where customer feedback is heard and acted upon.
- Ensure that customer goals are being met through ORFIUM’s products and services.
- Provide platform and performance insights to inform customers about the value added by ORFIUM.
- Educate customers on which products and services best fit their needs.
- Engage in opportunities to upsell customers on new product and service offerings as appropriate.
- Partner closely with Product and Business Development to retain customers via product and service enhancements.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Organize kickoff calls to align on timelines, deliverables, ownership, Goals/KPIs and measures of success of products and services.
- Proactively identify risks to the customer in achieving their stated business goals and work with the account team to build a risk mitigation plan.
- Identify and resolve customer problems in a timely manner.
- Gather and analyze information skillfully and propose creative solutions to challenges.
- Professionally collaborate with the Accounts and greater Operation team to problem solve situations.
- Efficiently use their time to prioritize and plan work or project activities.
- Set goals and objectives for their accounts and develop realistic action plans to achieve said goals.
- Perform other duties and responsibilities, as assigned.
Requirements
Qualifications
- Preferred BA or BS degree from an accredited college or university.
- Preferred 2 years of ORFIUM claiming or full management experience.
- Preferred minimum 6 months of ORFIUM leadership experience.
- Complete knowledge of company policy, practices, and products.
- Excellent time management skills with a proven ability to meet deadlines.
- Exceptional analytical and problem-solving skills.
- Advanced Microsoft Excel proficiency.
- Outstanding YouTube Content Management System and manual claiming proficiency.
- Ability to analyze and interpret financial reports.
- Ability to function well in a fast-paced and at times stressful environment.
- Ability to adapt quickly to changing needs of the company, client, and team members.
- In depth knowledge of pop culture, trends, client catalogs, and popular assets.
- Advanced computer literacy (i.e. Tableau, Word, Powerpoint, Chrome, etc).
- Exceptional verbal and written communication skills; extremely detail oriented.
- Analytical, data driven mindset.
Supervisory Responsibilities:
This position may directly supervise.
Essential Work amp; Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear.
- Available to work a minimum of 40 hours per week and a minimum of 5 days per week.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
ORFIUM is an Equ