Senior Project Manager - Theatrical Localization
Pixelogic Media Partners, LLC, United States

The Senior Project Manager will help support and develop a growing Theatrical Localization Client Operations team, providing day to day project supervision as well as strategic planning and management of multiple high profile localized theatrical feature and trailer projects for major studios and independent customers. The role encompasses direct engagement and interfacing with customers as well as end to end customer-based operational support.

Project Management Responsibilities:

• Successfully plan and manage multiple high profile new release projects from client(s) order to delivery completion, for theatrical features, trailers and related promotional materials.
• Establish a sold understanding of specific client specifications and needs.
• Build strong working relationships with clients and deliver exceptional customer service.
• Establish and evolve strategic roadmap for your customers while continuously measuring account performance, introducing improvement solutions, enhancing the customer experience, and leading account growth.
• Provide day to day supervision of theatrical localization client operations team consisting of production managers and coordinators that support theatrical localization for one or more client accounts.
• Manage, monitor and update all project schedules and timelines, communicating clearly with clients and internal operations throughout the lifecycle of each project.
• Provide strategic solutions to any issues that may arise with the clients.
• Collaborate with operational teams to build processes and ensure workflows operate smoothly and efficiently.
• Identify opportunities to enhance client’s experience and work closely with Dr, WW Theatrical Localization and other department leaders to drive initiatives and execute on those opportunities.
• Engage in leadership, management, and mentoring initiatives for the project management team (including building, recruiting, and training the team)

• Support Pixelogic’s vision and represent the best interests of both the customer as well as the company.
• Abide by security policies and protect information entrusted to you.
• Other related tasks as assigned to fulfill responsibilities.
• Document processes to use as training guides (including video training)
• Engage technology and admin groups as necessary to support account servicing and solutions.
• Utilize dashboards, reports and metrics to monitor production milestones and status
• Establish and manage effective meeting schedules for clients and internal teams
• Lead capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts.
• Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring.
• Participate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Training amp; Planning:

Help build and evolve the company and team culture.

• Own the financial data accuracy and billing process for your accounts, working with all relevant teams to ensure data accuracy and timely billing.

Requirements

• Bachelor’s degree preferred
• Strong knowledge of localization (subtitling, dubbing) required
• 3+ years’ experience in high performance project management/client servicing roles
• Outstanding attention to detail and ability to plan complex projects with urgency
• Solid organizational skills, including multitasking and time-management
• Collaborative thinker who works well in a team
• Passionate about customer experience and customer service excellence
• Excellent verbal and written communication skills
• Highly competent with computers, (inc. Microsoft Office, spreadsheet/data management)
• Deep sense of urgency and ability to work in a fast-paced environment with high volume
• A positive attitude when experiencing obstacles and enthusiastic to get things done
• Proactive mindset that is solutions and service oriented
• Professional and levelheaded demeanor under all circumstances
• Ability to perform under pressure and meet deadlines with changing and complex priorities
• Must be flexible with availability via phone, email and text (AM, PM, weekends)

Job Rewards and Benefits