Customer Solutions Architect
Napier, United States

Napier is a technology provider offering the world’s first truly intelligent compliance platform for AML and trade compliance.

Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform Napier Continuum transforms compliance from legal obligation to competitive edge. We’ve distilled our experience working in and learning from the world’s leading financial institutions to deliver adaptable solutions that moves AML operations from reactive to proactive, noisy to focused, and manual to automated.

We are looking for a NALA based (East / West Coast United States) in-region Solution Architect to work alongside our Technical Sales and Professional Services teams. You will be the regional go-to person for technical knowledge, particularly around system integration. Working with technical sales and technical consultants you will enabling our clients to adopt and integrate our solution into their technical landscape across the sales and delivery cycle.

Role Summary

This is a pivotal role that sits between technical sales and the technical implementation teams. It provides technical leadership and support into both areas and ensures technical continuity from the sales process into delivery. You will work directly with customers, pre and post-sale and with technical Napier teams.

You will have practical experience in a variety of typical enterprise architectures so that after gaining a complete understanding of the Napier platform you will be able to work with client IT teams to integrate our solution into their technical landscape and business processes. Our solution can be on-prem or hosted through a cloud-provider and the successful individual will be able to inspire confidence working in either style. This is a hands-on role and you will know your way around a Linux environment. At times you should expect to be supporting technical tasks such as scripting, writing data transformations, performing JSON/XML manipulation, database queries and building data processing pipelines as well as running architecture and data security meetings with experienced clients.

Data integration and data transformation (from multiple sources) represent a significant part of Napier implementations. To succeed in this role you will be able to work with directly with clients’ business and IT teams to understand the meaning and purpose of the data in the feeds so that you can map them to the Napier data model and APIs.

You should expect to be working on multiple projects across the NALA region, working with local technical teams and the London based head office for enablement/reporting.

The role will suit an individual with a strong technical background in technical architecture (both cloud and on-prem), data integration and networking with excellent communication skills who can work on several projects in parallel. A product background would be useful but not essential.

Specific responsibilities include:

• Providing technical leadership and support to the Napier APAC technical sales team. Where necessary, during the sales cycle, work with the Napier and client teams to understand client systems and data flows, describe the art of the possible, best-position the Napier system and answer solution/technical questions. Advise the technical sales team on RFP responses (as required) and work with Napier Information Security, Platform, Engineering and Product teams to build up collateral to improve the efficient of the sales process
• Working closely with client architecture, project and development teams helping them to integrate with the Napier platform (both technically and from a business process point of view)
• Being able to describe the structure, characteristics, behaviour, limitations and other aspects of the Napier solution to client stakeholders at different levels/audience. This includes deployment methods (cloud/on-prem), performance, reliability, authentication/authorisation, data models, notification mechanisms, informational security, upgrades etc.
• Pro-actively stay up to date on the Napier solution (features/functions) and work with Napier teams across PS, Operations, Product, Info Sec etc to ensure knowledge is up to date so that the individual can act autonomously in-region without over-setting expectations.
• Advising clients on infrastructure options when deploying on-site, including sizing and networking requirements
• Understanding and specifying data-flows and data transformations requirements on a per-client basis and working with Napier technical consultants to deliver them.
• Directing the production of documentation for pre and post sales activities
• Mentoring / governance of Technical Consultants in relation to the specific client projects ad solutions being built

Requirements

• Excellent client communication s

Job Rewards and Benefits