Customer Support Specialist, Early-Stage Startup (Part-time)
Codi, United States
Job Description
This role is remote-first but based in the USA. This is for a part-time position to start with the opportunity to grow into a full-time role.
We're on a mission to empower companies to thrive and employees to love their work lives. Codi creates the flexible workplace solution designed for the way people work today, with hospitality at its core. WFH is lonely, coworking doesn't build your company culture, and brokers offering multi-year leases give you headaches. We built Codi to break the status quo.
Within weeks (not months), companies have access to turnkey office hubs where they want, when they want - whether that's for one day a week, or full-time - and fully managed by Codi. We're simply the fastest, easiest, and most flexible office space partner. More than a space provider, Codi becomes a company's growth partner, adapting their spaces to their team culture and growth needs.
We're growing incredibly quickly and need a team player who breathes startup, hospitality, and customer delight by ensuring a world-class customer support experience across our spaces.
We anticipate amazing things for you in this role! This is a rare opportunity to enter a transformative tech company at the ground level and become an instrumental part of its growth. You'll join an A-level team of professionals from highly successful leading companies, such as Airbnb, Lyft, WeWork, Sonder, Postmates, and many more.
Who Are You?
- You’re a self starter. You like to work independently and collaborate effectively with your peers. You ideally spent most of your career in early-stage startups, double-sided marketplaces, with services that have an in-person experiential component.
- You are obsessed with customer delight. You always put customers first, love talking to them, building empathy, and finding ways to create the best experience for them. The devil is in the details.
- You execute better and faster than anyone. This is your superpower and you know it. No task is outside your wheelhouse if you don’t know how to do something you’ll figure out how to make it happen. We move fast, and you’ll have no problem keeping up.
- You are a problem solver and have a strong sense of urgency when it comes to supporting clients facing challenging situations.
- You focus on impact. You see each day as an opportunity to deliver meaningful value to our clients. You set yourself specific goals, execute quickly on them, and meticulously iterate. You thrive along with your success metrics!
- You get a buzz from making new friends. You’ll be the face of the Codi brand, and you’ll have plenty of opportunities to share your infectious energy here. You’re a cultivator of communities, you’re not afraid to directly talk with customers, partners, landlords, and you take great pride in taking care of those closest to you.
- For us, life is an adventure. There’s a blurred line between work and play. We know that sometimes the best work isn’t restricted to 9-6. We just go with the flow, we’re flexible, and enjoy the ride.
Unfortunately
We will *not* be a good fit for you if: Politics and drama entertain you. You enjoy the structured corporate world. You’d rather avoid human interactions. You’re not especially creative or innovative.
If this sounds like you, we can't wait to meet you!
Requirements
At Codi, we think of our clients as our #1 priority and hospitality is at the core of our service. Their success is our success.
You will be tasked with receiving and resolving all issues submitted by Codi clients and our Landlord Partners. You will work with Codi Customer Success, Operations, and Sales towards ensuring that our Codi Clients and Landlords remain happy and confident in Codi as their partner. You will report directly to the Codi Support Manager.
- You’ll work off of a schedule, fielding any tickets that get submitted by Codi clients as they come up. You will be occasionally on-call, including early, late hours as well as weekends.
- You’ll triage tickets and be tasked with solving them on your own, coordinating a fix with a landlord, or involving the Support Manager, Codi Operations and Customer Success to figure out a solution.
- You’ll need to be very transparent and organized in tracking tickets, staying on top of solutions as you work cross-team
- You’ll need to act as a traffic controller of sorts with issues that come up, meaning that depending on the issue, you’ll need to know who to turn to for a solution.
- You’ll need to be metrics-driven as well as client-focused, ensuring that outstanding issues get resolved in a timely fashion.
- You’ll help brainstorm better ways to approach Codi’s support processes.
- You'll proactively work with Product to strengthen our office-as-a-service platform based on clients' input and is