Project Coordinator (Miami, FL)
AnswerHero, United States
Job Description
Here's a quick story: a few years back, AnswerHero hired an Operations Manager to take some of the day-to-day operational responsibility off of the owners' plates. In those three years, the company has more than doubled, so we need more help! We need someone who can do the same, helping coordinate both day-to-day operations and a variety of projects between departments.
These responsibilities which will vary depending on your experience, talent, and preferences, but will generally be some of the following: project management and business process improvement, training, quality assurance, customer service, hiring, and/or daily production capacity. These are all pretty varied, right? You won't be responsible for them all but we want to find the right fit between people and responsibilities, so if you have experience in some but not all you should still apply!
This is very much an "If I don't know something, I'm going to Google it and figure this out" type of mentality that you need to have. You should be the type of person who has a problem, tries to understand the issue behind that problem, researches and presents possible solutions, obtains approval if necessary, and then executes on solving the problem.
You'll be provided with training, support, and guidance but you should be the type of person who doesn't need to be told the same thing twice after you've figured it out. Someone will always be available to help answer questions and provide you the context you need.
Now, a little about us!
AnswerHero provides small and medium-sized businesses with professional live answering and virtual receptionist services.
It’s important to note that we are not a call center; we only service our own virtual receptionist accounts. We have helped clients nationwide in diverse industriesfrom the medical to the legal to real estate and service industrieswe have helped all kinds of clients streamline their businessesfrom doctors’ offices, attorneys, realtors, and churches to beauty salons, consultants, and electricians.
Our company is built on the foundations of teamwork, dedication, and efficiency. We understand that the basic pillars of a business are communication and professionalism. Our goal is to provide a reliable and trustworthy service: one that our customers will be satisfied with.
Requirements
Essential Duties and Responsibilities:
- Excellent written/verbal communication skills are required.
- Provide assistance to various departments as needed - operations, training, development, etc.
- Ability to troubleshoot problems in a variety of disciplines
- Assisting the Customer Care department with billing-related escalations
- Routinely reviewing staff metrics to identify problem areas and areas of opportunity
- Help maintain a quality assurance program.
Preferred Qualities:
- Enjoys writing and has strong professional writing skills.
- Strong business acumen
- Confident verbal communication skills
- Experience communicating with team members, customers and vendors in a professional manner.
- Ability to work in a fast-paced, team-oriented environment.
- Required Education: high school diploma.
- Required Experience: at least 4 years of work experience
- Positive, enthusiastic outlook about solving problems and improving the business.
Skills:
- Proficient use of MS Office Products.
- English speaking, writing, and reading comprehension; active listening; organization and attention to detail.
- A problem-solving/solution-oriented nature using common sense
Benefits
Room for Growth
We’re a growing company with plenty of opportunities for career advancement including training and management. We believe in growing together!
Part of a Team
When you work at AnswerHero you’ll feel that you are part of a team and that is because we believe in putting our staff members first. A company is only as good as its employees. We recruit the best and treat them the best so we can all grow together.