Strategic Customer Success Manager
Crayon, United States
Job Description
This is not your average Customer Success Manager opportunity. The Crayon customer experience is one of our key differentiators and we are growing the team to take it to the next level. You will work directly with a portfolio of customers to build and deliver advanced competitive intelligence programs that deliver meaningful impact for our customer’s business. To do this, you will need experience to build on, a passion for learning, and a GSD attitude. You are someone who thrives on working with customers and helping them maximize their investment. You understand that CS is a team sport and know what it takes to collaborate internally and externally. Finally, you are ready to challenge the status quo and help bring Crayon’s CS org to the next level. This role reports to our Enterprise CS leader.
A little about the role:
- You will work with a portfolio of enterprise customers who are some of the coolest companies out there! Your focus will be on building strong relationships, driving product adoption, and working with customers to drive business outcomes from their CI programs
- You will proactively help Crayon grow by understanding, synthesizing, and communicating product feedback from customers. You will challenge your customers to understand the why and act as a passionate advocate for the features and functionality that drive results
- You will become a product and CI program expert to enable and evolve our customer’s CI programs. You will partner with your customers and lead them to be viewed as an essential driver of their company’s business strategy
- You will help build and deliver an amazing customer experience including value-add quarterly business reviews, strategy workshops, CI program design sessions, and other customer-focused meetings. You will work with the team to constantly challenge the status quo to evolve these processes to deliver increasing value to our customers
- Your success will be measured by our customer’s successful adoption of Crayon, your contribution to building a great company and team, and customer retention and expansion.
Requirements
A little about you:
- Customer Service Mindset. You love customers! You love working with them directly. You are energized by delivering a customer experience they can’t stop raving about
- Get Stuff Done. You are motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about GSD for our customers
- Experience. You have relevant experience in Customer Success or Competitive Intelligence. This is likely 5+ years as an enterprise CSM or leading an advanced CI program but don’t let years of experience prevent you from telling us your unique career story
- Communication Skills and Executive Presence. You're comfortable presenting to and engaging executives and can speak to how Crayon fits into strategic goals and initiatives with credibility
- High Wattage. You love a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career
- Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you
Benefits
A little about Crayon and our benefits:
Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon’s benefits.
Crayon is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.
Crayon’s competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon’s software is trusted by hundreds of leading businesses to keep up with competitor information - external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon’s platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.