Customer Success Manager (SaaS)
Vector.ai, United States
Job Description
We are a dynamic UK-based technology company that is fundamentally changing the way international logistics operates. We are searching for an Implementation Associate who is excited by the prospect of working at the bleeding edge of high tech in a rapidly growing scale-up. We've recently raised our Series A round from leading US investor Bessemer Venture Partners (LinkedIn, Twilio, Shopify), alongside Episode 1 (Zoopla, Betfair, Shazam) and supply chain-focused fund Dynamo Ventures (Sennder, Stord).
As a Customer Success Manager, you'll own and manage a portfolio of customers, helping them maximise value from the platform.
Day-to-day you will:
- Own and manage the entire customer lifecycle for your portfolio of customers. Your customers will comprise of mid-market and enterprise Freight Forwarders.
- Be the Expert, and earn the Trusted Advisor status with your customers
- Build, nurture amp; own relationships with key stakeholders
- Build and execute Success Plans for your customers, helping them maximise value from the platform
- Drive product adoption and customer advocacy
- Organise and lead regular business reviews
- Coordinate cross-functionally with other teams to help drive the right outcomes for the customer
- Be the Voice of the Customer
Requirements
We specifically want someone who has:
- A degree from a reputable university
- Experience in the Freight Forwarding / Supply Chain industry
- Customer Success experience would be a plus but not essential
- Comfortable with the use of technology
- Great people skills and at ease communicating with stakeholders from all levels of an organisation.
- Sound business judgment and decision-making abilities
- The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes
- Excellent written and verbal communication to stakeholders
Apply because you want to...
- Have the opportunity to work in a global market and compete with best in class companies that are on the front line of innovation
- Work in a modern Product-led company
- Get exposure to working with stakeholders on a global level across different industries
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
- Work in a multicultural environment
Vector.ai is an Equal Employment Opportunity and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, protected veteran status, disability status, gender identity or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.