Seasonal Customer Service Advocate
Wantable, United States
Job Description
Summary
The Seasonal Customer Service Advocate is responsible for providing first-class customer service and bringing positivity, polish, and empathy to Wantable customers. This position reports to the Customer Service Supervisor. This is a seasonal position that can last until December.
$15.00/hour
Primary Responsibilities
- Respond to customer emails, phone calls, and chats regarding questions and issues with their Edits.
- Resolve product or service problems by determining the issue and making the correction to the customers’ satisfaction.
- Conduct follow-up with customers to ensure any questions or issues are answered in a timely manner
- Assist with placement of orders, refunds, and replacements.
- Recommend potential products or services to management by understanding customer needs.
- Attempt to persuade customers to reconsider cancellation.
- Other duties as assigned by Customer Service Supervisor.
Requirements
Required Education and Skills
- High School diploma or GED Equivalent.
- 2-3 years experience working in retail, call center, or other one-on-one environments.
- Ability to adapt and respond appropriately to dissatisfied customers.
- Ability to communicate effectively with the Customer Service Supervisor.
- Motivation to multi-task, prioritize and manage time efficiently with minimal supervision.
- Excellent problem solving ability.
- Capacity to work well with others.
- Easily adaptable to change in a fast paced, deadline driven environment.
Preferred experience, but not necessary
- Working knowledge of Apple technology.
- Familiarity with Google products (Drive, Gmail and Docs).
- Ecommerce background.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Daily attendance is necessary.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Wantable team members local to Milwaukee enjoy free food, coffee, and drink in our HQ's beautiful new Wantable Cafe. We have a laid-back, casual environment in a state-of-the-art new HQ.
We offer flexible schedules, paid parental leave (mothers AND fathers), and a private room for nursing mothers when working from Wantable's HQ.
Even more exciting: paid vacation and six and a half paid holidays per year, plus a 50% discount on all merchandise. You’ll be eligible for the discount on your first day.
Important, but maybe less thrilling: we offer medical (traditional and high deductible), dental, and vision insurance, as well as a 401K (both pre-tax and Roth options). When working from HQ, have ample parking, and if you take the bus we’ll fully reimburse your fare receipts.