Senior Community Manager
Pole To Win International, United States
Job Description
Title: Senior Community Manager
Department: Player Support - Community Management
Location: Remote | North America
Role: Remote
Contract: Permanent
Start: ASAP
OVERVIEW
Job brief
We’re looking for an experienced Community Manager that's looking for a step-up in responsibility to join our growing team and ultimately, be the face and voice of our gaming social platform, managing all community communications and engagement for the product. If you’re an expert at growing and managing large digital communities, have a genuine love and passion for social media and online community platforms, we would love to hear from you.
Our ideal candidate has exceptional communication skills; equally comfortable with being in the spotlight as well as develop engaging, on-point content behind the scenes and able to lead teams towards community success. You’re people-focused, with the ability to manage and moderate the conversations happening across multiple platforms and channels. Being the bridge between the studio and the players will be your main driver.
Responsibilities
- Plan, build and implement community management strategies to align with wider marketing campaigns
- Coordinate and collaborate with Marketing, PR and Communications teams to ensure brand impact, consistency and alignment
- Build and lead community support teams for the platform (Gamesmasters, Moderators)
- Plan, create and curate multi-media content for the platform and all supporting community channels
- Actively engage with the community, manage conversations and triage/assist with questions.
- Monitor and report on user feedback, channel health and trends
- Build and manage processes for player and dev team feedback and improvements
- Liaise and collaborate with dev teams and wider company departments to stay updated on new products, features, and upcoming releases
- Build and manage relationships with VIP community members, content creators and influencers.
- Continually develop and build on community processes, strategies, and tactics to ensure platform/channels impact and success
- Stay up to date with community management and digital technology trends and push for ongoing iterations and improvements
- Organize and participate in events to build community growth and engagement, and boost brand awareness
- Assist the Global Head of Player Communities on additional community management tasks
Requirements
Requirements and skills
- 5+ years’ experience as a community manager
- Passion/interest for games and gaming
- Experience launching community initiatives (e.g., building and managing an online forum/channel, launching an ambassador program, creating an event series, writing content)
- Experience in managing teams
- Knowledge of current and emerging community platforms and channel trends
- Ability to identify and track relevant community metrics
- Excellent communication skills
- Excellent copy writing skills
- First-hand experience with social media building and management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Attention to detail and ability to multitask
- Passion for/experience working on platforms like Discord would be a bonus
- Knowledge of online marketing and marketing channels would be a bonus
Benefits
What we offer:
- You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
- Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.
Who we are
PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
We have grown rapidly over the past few years and now have 16 sites spanning the globe.